Studio Coordinator

About the role

The Studio Coordinator reports directly to Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Studio Coordinator is accountable for meeting established customer service standards focusing on both internal customer (staff, volunteers, interns, vendors) and external customer (current clients and all potential customers).

Responsibilities

• Key holder accountable for all front desk operations, including phone, retail sales, cash transactions, client POS activities, customer service standards, and general day‑to‑day operations.
• Implement customer service standards for all internal and external customers, aiming to exceed expectations from initial inquiry to ongoing relationship management.
• Recognize and communicate with the Studio Manager regarding areas for process improvement; actively engage in implementation of ongoing process improvement, including timely and accurate reporting of Incident Reports.
• Maintain a clean and professional environment via daily cleaning checklists and other cleaning duties as needed.
• Ensure efficient and effective day‑to‑day operations that meet front desk service standards, following all policies and procedures (opening duties, greeting clients, answering phones, making appointments, retail sales, cash transactions, customer check‑in/check‑out, appointment confirmation calls, closing duties).
• Perform other duties as assigned in the spirit of teamwork.
• Follow safety standards in all aspects of performance; report/remove unsafe equipment and attend safety/training education sessions.
• Handle phone, computer and keyboard, printer, misc. office supplies, and vacuum.
• Provide coverage of shifts in short‑notice/emergency situations (sickness, etc.).
• Manage customer contacts and rescheduling as needed.
• Participate in defined community outreach requirements (volunteerism).

Qualifications

Minimum Qualifications

• High school degree or equivalent
• Written and verbal skills
• Team player within team environment
• Exceptional customer service skills
• Multi‑tasking
• Detail‑oriented

Preferred Qualifications

• Front office experience
• Salon industry experience

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• On‑the‑job training
• Paid time off (PTO)
• Professional development
• Continuing education

Pay

$11.00 – $16.00 per hour