Studio Associate

About the role

Lucid is revolutionizing the automotive industry with its innovative technology and commitment to sustainability. Our award-winning vehicles, the Lucid Air and Lucid Gravity, redefine performance, design, and space. We are seeking Studio Associates who can embody our "Compromise Nothing" philosophy and deliver exceptional customer experiences.

Responsibilities

• Welcome guests in a courteous and engaging manner
• Effectively assess customer needs through personalized interactions
• Maintain and build a robust customer pipeline
• Utilize Salesforce for CRM management
• Conduct test drives and articulate desired points of interest
• Educate customers on the benefits of Lucid products
• Facilitate the customer journey and manage customer challenges
• Support local marketing initiatives and events
• Avoid pain points and suggest improvements
• Assist with daily operations as needed

Qualifications

• Completed or working towards a Bachelor's degree or equivalent
• Exceptional people skills including strong oral and written communication, empathy, and active listening
• Ability to deliver outstanding customer experiences in a fast-paced environment
• Curious and passionate about electric vehicles and the premium vehicle market
• Comfortable operating in an ambiguous retail environment
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods
• Familiarity with CRM tools is a plus
• Flexible availability including extended holiday mall hours, holidays, and weekends
• Valid driver’s license with no suspensions within the past year

Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program.