Studio Assistant

Essential Functions

• Implement customer service standards for all internal and external customers.
• Recognize and communicate areas for process improvement to Studio Manager.
• Actively engage in ongoing process improvement and report incident details accurately.
• Maintain a clean and professional environment through daily cleaning checklists and other duties.
• Achieve minimal front desk service standards efficiently and effectively.
• Follow all policies and procedures, including opening and closing duties, greeting clients, answering phones, making appointments, retail sales, cash transactions, customer check-in/check-out, appointment confirmation calls, and closing duties.
• Perform other duties as assigned in the spirit of teamwork.
• Follow safety standards and report/remove unsafe equipment; attend safety/training education sessions.

Additional Functions

• Cover shifts in short-notice/emergency situations (sickness, etc.)
• Handle customer contacts and rescheduling as needed.
• Participate in defined community outreach requirements (volunteerism).

Required Minimum Qualifications

• High school degree or equivalent
• Written and verbal communication skills
• Team player within team environment
• Exceptional customer service skills
• Multi-tasking ability
• Detail-oriented

Preferred

• Front office experience
• Salon industry experience