Studio Advisor

About the role

BODYROK is a rapidly growing company that offers high-intensity, low-impact Pilates workouts designed to tone, sculpt, and redefine your body and mind in just 40 minutes. We are looking for like-minded fitness enthusiasts to join our team.

Responsibilities

• Generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases.
• Deliver the BODYROK service promise; contribute to running a clean, friendly, and well-maintained studio.
• Aid members and guests in-person when they are in the studio and over email as inquiries come in.
• Keep the studio clean and orderly by maintaining bathrooms, changing rooms, towels/laundry, and trash.
• Initiate tasks and perform duties without direction/micromanagement.
• Maintain proper check-in procedures and monitor incoming emails.
• Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities.
• Handle member service issues such as change of address, electronic fund setup or change, and questions regarding billings and payments.
• Update supply request log and maintenance log (depending on the issue).
• Promote and sell merchandise.
• Keep the front desk area and entryway clutter-free, orderly, and clean.
• Perform general cleaning duties to include hourly bathroom room and studio checks.
• Follow up with members that have enrolled to ensure we are exceeding expectations.
• Provide the highest level of customer service possible when communicating and interacting with guests.

Qualifications

• High School Diploma or GED required.
• Competitive drive to succeed in commission sales and performance-based culture.
• Excellent customer service skills.
• Knowledge of sales practices and techniques.
• Independent, self-starter with strong organizational skills.
• Basic computer skills.
• Strong communication skills both oral and written.
• Organized and detail-oriented.
• Friendly, warm, compassionate, and welcoming personality.
• Easy to talk to and comfortable around new people.
• Available to work either a weekly Saturday or a Sunday shift.

Preferred Qualifications

• 1-2 years of customer service or sales experience preferred.
• 1-2 years MindBody software experience preferred.

Physical Requirements

• Sometimes sits, walks, kneels, and reaches with hands and arms.
• Ability to lift and/or move up to 25 lbs.
• Exposure to moving mechanical parts.
• Noise level in the studio environment is loud.

Work Environment

• Must be comfortable interacting with people and making them feel welcome.

Compensation and Benefits

• $16.00/hour to start.
• Unlimited commission.
• 4x/month membership.
• 40% off merchandise.