Student Support Technician

About the role

The job of Temporary Student Support Technician is done for the purpose/s of assisting in the maintenance and record keeping of the Clarke County Innovative Digital Learning Environments program.

Direct Supervisor: Building Principal.

Responsibilities

• Diagnoses and troubleshoots common electronic device problems (software update, wireless connectivity, firmware update, login issues, device not charging)
• Prepares devices that need to be sent to repair center.
• Catalogs devices that need additional support into Destiny database.
• Labels devices needing repair with specific repair requirements.
• Maintains accurate and timely device inventory.
• Communicates effectively with school stakeholders.
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

Requirements

• High school diploma or GED equivalent
• Eighteen (18) years of age minimum
• Physical Requirements: some lifting, carrying, pushing, and/or pulling, some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally the job requires 20% sitting, 40% walking, and 40% standing.
• Maintains all licenses and certifications
• Criminal Justice Fingerprint Background Clearance
• Fair Labor Standards Act Non-Exempt

Skills

• Skills-based Competencies: operating standard office equipment including pertinent software applications; preparing and maintaining accurate records; adhering to safety practices and procedures; and promoting activities and/or events.

Qualifications

• Knowledge-based Competencies: required to perform basic math; read a variety of manuals, write documents following prescribed formats, and/or present information to others; and understand complex, multi-step written and oral instructions. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: concepts of grammar and punctuation; stages of child development and learning styles; age appropriate activities; and school safety and security practices.
• Ability-based Competencies: required to schedule activities; collate data; and use job-related equipment. Flexibility is required to work with others; work with data utilizing defined but different processes; and operate equipment using standardized methods. Ability is also required to work with a wide diversity of individuals; work with a variety of data; and utilize specific, job-related equipment. Problem solving is required to identify issues and create action plans. Problem solving with data requires independent interpretation of guidelines; and problem solving with equipment is limited to moderate. Specific ability based competencies required to satisfactorily perform the functions of the job include: communicating with diverse groups; maintaining confidentiality; setting priorities; working as part of a team; and working with constant interruptions.