Student Success Specialist

Location: San Diego, Knauss School of Business

About the role

The Student Success Specialist plays an integral role in the overall successful operation of the Knauss School of Business Student Success Center (SSC). The Specialist is responsible for managing, coordinating, organizing, and supporting projects and processes within the SSC as well as managing the front desk in a fast-paced, highly trafficked setting serving both undergraduate and graduate business students. The Specialist supports the Assistant Deans of Student Success in efforts to communicate and implement student-related policies, deliver inclusion and wellness initiatives, and initiate student outreach to provide proactive and student-centric, personalized services that empower business students to identify, pursue, and achieve their academic, personal, and career ambitions. The Specialist monitors SSC equipment and coordinates schedules and special events, as needed.

Responsibilities

• Provide outstanding customer service by welcoming and assisting all stakeholders who contact the SSC.
• Ensure that all inquiries are directed to the appropriate departments.
• Provide oversight of and lead the training for the team of student workers who cover the front desk/reception for the Student Success Center (SSC).
• Manage student coordinators and workers and provide oversight of student tasks and responsibilities, including projects completed for the SSC team, conducting check-ins to ensure projects are completed on time and accurately.
• Disseminate accurate information about business majors, minors, and graduate programs to stakeholders, including undeclared students and prospective students and parents.
• Assist in monitoring and coordinating responses to inquiries submitted through email or Case Management for the SSC.
• Assist with monitoring and ordering equipment and supplies as needed.
• Assist with room reservations, catering, and programming for SSC team events and events hosted by the SSC.
• Support the Center with all processes related to providing effective, efficient, and student-centric services.
• Support the Assistant Dean with special projects as assigned.
• Coordinate communication with students on behalf of the Assistant Dean, including academic status letters.
• Assist with the coordination of academic integrity hearings, grade grievances, and faculty polls to gather information for faculty alert outreach reports and other academic or student wellness concerns.
• Maintain and update information for student academic files and records within all appropriate platforms (e.g., Salesforce and Maxient).
• Serve on the Honors Convocation Committee to assist with logistics for Honors Convocation events and coordinate awards for recipients.
• Coordinate Beta Gamma Sigma invitations and annual initiation ceremony.
• Coordinate invitations for appropriate graduate students to join Beta Alpha Psi.
• Assist with the coordination of graduate business and other awards and recognition celebrations.
• Prepare and send undergraduate dean’s honor list letters at the end of each Fall and Spring semester.
• Disseminate student scholarship information and coordinate scholarship application submissions and the review process.
• Assist students with questions on options and procedures related to academic policies and procedures (e.g., academic integrity, grade grievances, probation, and wellness support).
• Maintain and update electronic shared drives to organize and optimize the office’s record-keeping of documents related to office functions.
• Coordinate with the Registrar, Financial Aid, Student Accounts, and other offices regarding academic policies and procedures.
• Maintain a welcoming, student-centric office environment.
• Maintain confidentiality due to the nature of interactions with students, parents, faculty, and other Knauss School of Business and university personnel.
• Perform other duties as assigned.

Requirements

• High school diploma
• 3 years of work experience in business or education in administrative support

Qualifications

• Bachelor’s degree from an accredited college or university (can substitute for 2 years of experience)
• 3+ years of full-time work experience in higher education administration
• Experience using CRM tools
• Ability to anticipate potential needs and propose innovative solutions to office and team activities
• Data entry and database management
• Excellent phone etiquette, written, and in-person communication skills
• Proficiency in Microsoft Word, Excel, Outlook, etc.
• Proven ability to work independently without supervision
• Mature, positive attitude and team player
• Experience working with a group of diverse individuals
• Emotional intelligence
• Demonstrated experience in providing high-quality face-to-face services to customers/students
• Demonstrated capability and interest in learning desktop computer systems, software applications, and media production technologies
• Demonstrated ability to work in a busy environment with high customer service standards
• Strong organizational skills and attention to detail
• Demonstrated capability in learning details about USD’s academic programs and policies
• Reliable, dependable professional who can maintain confidentiality
• Exercise self-initiative by continuously analyzing and improving day-to-day operations and processes
• Use independent judgment to accommodate the needs of the university by determining proper corrective action or by referring the problem to other appropriate personnel.

Benefits

The University of San Diego offers a very competitive benefits package including medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. The Knauss School of Business also offers two different compressed work schedule options following a 9/75 structure, providing 1 to 1.5 days off over every two-week period, as well as a hybrid option for positions that can complete some work remotely.

Pay

$27-31 per hour

Schedule

37.5 hours per week