Student Success Specialist

Responsibilities

• Recruit quality candidates into the application pool and manage cohort enrollment.
• Steward relationships with partner organizations to foster a strong recruitment pipeline.
• Provide clear communications regarding program expectations to set future students up for success.
• Cultivate and steward relationships with community resources.
• Facilitate Hope’s career readiness curriculum, including leading interactive class sessions, arranging job site tours, and coordinating volunteers.
• Provide one-on-one and group career coaching, and connect students with opportunities for employment or further education in the construction industry.
• Steward relationships with employers, apprenticeships, community colleges, and professional associations to support student and alumni career opportunities.
• Facilitate processes for program participants to provide feedback used to improve programs.
• Facilitate evaluation processes to identify program impact and outcomes to inform success in meeting our mission.
• Organize and execute Cohort Celebrations at the end of each cohort.
• Assist with events such as networking events, career fairs, and celebrations of students' accomplishments.
• In collaboration with teammates, develop and maintain systems and processes for communication, information-sharing and institutional knowledge-keeping.

Qualifications

• 2+ years of experience working with adult-focused social service, workforce development, or educational programs in any sector (public, nonprofit, private).
• Experience working in a fast-paced environment with self-directed work while managing changing priorities and deadlines.
• Experience working with diverse populations, especially related to gender diversity and barriers to employment.
• Experience managing volunteers and stewarding partner relationships.
• Strong verbal and written communication skills with diverse stakeholders.
• Strong computer and technology skills, including familiarity with Microsoft Office products, G Suite products, LMS (we use Canvas), CRMs (we use Airtable and Salesforce), project management software (we use Asana), Zoom, and AV equipment.

Preferred Qualifications

• Experience working in a fast-paced environment with self-directed work while managing changing priorities and deadlines.
• Experience working with diverse populations, especially related to gender diversity and barriers to employment.
• Experience managing volunteers and stewarding partner relationships.
• Strong verbal and written communication skills with diverse stakeholders.
• Strong computer and technology skills, including familiarity with Microsoft Office products, G Suite products, LMS (we use Canvas), CRMs (we use Airtable and Salesforce), project management software (we use Asana), Zoom, and AV equipment.

Pay

$50,000 annually

Schedule

This position operates on mostly daytime hours, Monday - Thursday, and the schedule will be set in coordination with the supervisor. Ideal start date is August 31, 2026 or before.

Location

Hybrid in-office/remote. Must be able to travel frequently to Hope locations in Durham and Carrboro.