Student Success Manager - Veteran Education Programs

About Our Client:This organization focuses on supporting veterans and service members transitioning into IT careers. Founded by U.S. Air Force veterans, it addresses the challenge of helping military-connected individuals leverage their education benefits to establish successful careers in technology. The program aims to place a significant number of people into tech roles by providing targeted support throughout their training and career transition.About the Opportunity:The Student Success Manager - Veteran Education Programs is responsible for ensuring veteran students complete their IT training programs and successfully transition into tech careers. This role involves proactive student engagement, early problem identification, and accountability to maximize student outcomes such as program completion, certification, and job placement. The position is critical in maintaining low withdrawal rates and fostering meaningful progress toward career goals.Responsibilities:Manage a caseload primarily composed of veteran students using military education benefitsConduct regular check-ins, including two calls in the first month and monthly one-on-ones thereafterIdentify students at risk of falling behind through data analysis and initiate timely interventionsHold students accountable for their goals with empathyMaintain detailed documentation of student interactions in the CRM systemCollaborate with Admissions, Training, Career Services, and Student Success Administrator teamsQualifications:Knowledge of military education benefits such as the GI Bill and VR&E, or the ability to learn them quicklyDeep familiarity with military culture and career transition challenges to build trust with studentsMinimum of 2 years of experience in student support, advising, or success roles, ideally in education or trainingEmpathetic yet firm approach to student accountabilityStrong organizational skills with attention to detail in record keepingAbility to use data proactively to address student challengesClear communication skills with students and internal teamsAccess to reliable high-speed internet and a quiet space for callsPay Range and Compensation Package:Base salary: $45,000–$65,000 USD annually, depending on experience and tierPerformance-based compensation of up to 50% of base salary, tied to student outcomesOn-target earnings (OTE): $67,500–$97,500 USD annually, with higher earning potential for top performers Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.