Student Success Liaison/Coach

About the role

The Success Coach serves as a liaison between students and campus resources, focusing on promoting student well-being through the TimelyCare platform and coordinating programs addressing mental, physical, social, and academic success.

Responsibilities

• Serve as a primary point of contact for students seeking guidance on university resources and services.
• Act as a liaison to Counseling Services, Career Services, the Health Center, Residence Life, One Stop Navigation to ensure seamless student support.
• Answer or direct inquiries to the appropriate person.
• Actively promote and assist students in registering for and utilizing the TimelyCare platform.
• Develop, plan, and implement workshops, programs, and events focused on holistic student success (mental health, physical wellness, academic achievement, and social engagement).
• Provide individualized check-ins and coaching to students, helping them identify needs, set goals, and connect with appropriate campus and community resources.
• Collaborate with faculty and staff to identify students who may benefit from additional support and outreach.
• Track and report on student utilization of resources, program participation, and outcomes to measure student impact.
• Contribute to campus-wide student success initiatives and Student Affairs programming.
• Maintain confidentiality and uphold ethical standards when handling sensitive student information.

Requirements

• Bachelor’s degree in Counseling, Education, Psychology, Social Work, or related field.
• Strong interpersonal and communication skills, with the ability to engage and motivate students.
• Demonstrated commitment to student success, well-being, and development.
• Ability to collaborate effectively with colleagues across diverse campus departments.

Qualifications

• Preferred: Strong social media communication skills, and Canva.

Skills

• Strong interpersonal and communication skills.
• Collaborative and motivational abilities.
• Knowledge of student success initiatives and campus resources.
• Ability to work independently and manage multiple tasks.

Benefits

Tennessee State University offers a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans, and more.