Jobs · Customer Service · Florida

Student Success Coach, Alpha - $120,000/year USD

Crossover · Miami, FL · 2 days ago
Customer Service$60/hrFull-time

About the role

The Curriculum is already created. The AI is already prepared to deliver instruction. Your role is to help a child discover they're capable of something they previously believed was out of reach. At Alpha, academic work is completed in only two hours daily through adaptive learning technology. This structure allows Guides to dedicate their time to the work that transforms trajectories: cultivating confidence, resilience, communication skills, and the determination to embrace difficult challenges.

Responsibilities

  • Facilitate dynamic life-skills workshops that enable K-3 students to develop communication, concentration, feedback reception, and other enduring competencies through active engagement rather than passive instruction.
  • Provide one-on-one and small-group coaching, utilizing Coachbot analytics, established motivation frameworks, and meaningful relationships to ensure every child advances toward ambitious weekly learning targets.
  • Evaluate life-skill proficiency through Alpha's Test2Pass framework, continuing to coach students until they exhibit genuine mastery—not merely attendance.
  • Tailor your coaching approach to match the developmental stage of your cohort, whether that requires songs, physical activity, and narrative for younger children or increased autonomy and responsibility for older students.
  • Establish relationships in which students feel sufficiently supported to push beyond their perceived limitations.

Requirements

  • Willing to work on-site at one of Alpha's campuses.
  • Current openings are available in La Jolla (San Diego); Orange County (Lake Forest); Los Angeles (South Bay, Santa Monica, Beverly Hills, Malibu); San Francisco Bay Area (San Francisco, Palo Alto, Piedmont); Greenwich, CT; Boca Raton; Miami; Miami Beach; Palm Beach Gardens; Chicago; Boston; New York City; and Kirkland (Seattle area).
  • Relocation assistance is available.
  • Bachelor's degree in any subject.
  • At least 3 years of experience working directly with children ages 4-9 through teaching, coaching, tutoring, camps, youth programs, or similar environments.
  • A track record of motivating young children to achieve challenging goals, with specific examples of your impact.
  • Comfort using AI-powered learning while focusing your own energy on coaching, motivation, and life-skill development.
  • The ability to balance warmth with unwavering expectations.
  • Legal authorization to work in the United States without visa sponsorship.

Nice-to-have Requirements

  • Experience in youth sports, children's theater, camp leadership, Montessori, progressive education, or high-engagement after-school programs.
  • Personal experience achieving ambitious goals in academics, athletics, or your career.
  • Outstanding storytelling or performance skills that naturally capture the attention of young children.
  • Evidence of helping reluctant or shy children become confident, engaged participants.

About Alpha

Join the team building school around student growth. Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it. Alpha is where you can do the most meaningful work of your career. There is so much to cover for this exciting role, and space here is limited.

What You Won’t Be Doing

  • Delivering academic instruction from a whiteboard. Academic learning occurs through adaptive software.
  • Developing curriculum from the ground up. You'll refine and customize proven playbooks rather than creating lessons from scratch.
  • Supervising students as they quietly complete computer-based work. Your function is active coaching, encouragement, and engagement.
  • Reducing standards when students face difficulties. Growth happens by helping students meet the challenge, not by adjusting the challenge downward.
  • Overseeing homework, grading assignments, or managing standard parent correspondence.

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