Student Services Specialist III, Clarksville Campus

Position Summary

The Student Services Specialist III serves as a primary point of contact for prospective and current students with a focus on recruitment, enrollment support, and financial aid guidance. This position provides student-centered support throughout the enrollment and financial aid processes, helping students successfully navigate admissions, financial aid requirements, and initial onboarding.

Essential Job Functions/Job Duties And Responsibilities

• Performs job duties from the assigned campus or work location.
• Provides support and guidance to prospective students and families regarding academic programs, admissions processes, career pathways, and financial aid options.
• Builds and maintains relationships with prospective students through outreach efforts including phone, email, in-person meetings, and virtual platforms.
• Represents the College at recruitment activities such as high school visits, college fairs, campus tours, and community outreach events.
• Affords support to students through the application, enrollment, and onboarding processes.
• Tracks and reports recruitment activities, student interactions, and enrollment progress.
• Utilizes technology and CRM systems (e.g., SLATE, Banner) to support recruitment, communication, and enrollment efforts.
• Provides guidance throughout the financial aid process to prospective, new, and current students and their families.
• Supports students in navigating financial aid eligibility, file completion, SAP requirements, and the impact of withdrawals or enrollment changes.
• Maintains compliance with federal, state, and institutional financial aid regulations, including FERPA requirements.
• Collaborates with departments such as Admissions & Records, Registrar, and Student Billing to ensure accurate processing and student support.
• Collects and processes admissions and financial aid documents as needed.
• Uses strong communication and conflict-resolution skills to assist students in resolving concerns related to enrollment and financial aid.
• Affords assistance in identifying barriers to enrollment and persistence and connects students to appropriate resources.
• Affords assistance with student services events and onboarding activities as needed.

Required Qualifications

• Bachelor’s degree
• Two (2) or more years of experience working with students in a higher education or related setting
• Strong customer service experience
• Proficient computer skills

Preferred Qualifications

• Master’s degree
• Experience in financial aid
• Experience with Banner, SLATE, Degree Works, or similar systems
• Career advising or recruitment experience
• Bilingual (Spanish preferred)

Knowledge, Skills And Abilities

• Knowledge of financial aid regulations, policies, and processes
• Ability to communicate effectively with wide variety of student populations and families
• Strong organizational skills with attention to detail and accuracy
• Ability to interpret complex financial aid and enrollment information and explain it clearly
• Ability to analyze data and track recruitment and enrollment outcomes
• Strong interpersonal and relationship-building skills
• Ability to work independently and collaboratively in a team environment
• Proficiency in technology used for recruitment, advising, and financial aid processing
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to work occasionally on evenings or weekends

Special Instructions to Applicants

• Unofficial transcripts are acceptable for the application process.
• Official transcripts are required upon hire.
• Applicants may be subject to a background check.