Student Services Specialist

About the role

The Student Services Specialist serves as a primary point of contact for students, faculty, staff, and the public while providing administrative and technical support to the Office of the Registrar.

Responsibilities

• Provide exceptional customer service in a high-volume office environment.
• Advanced proficiency with Microsoft Office applications, particularly Excel, Outlook, Teams and Google Workspace applications, including Google Drive, Docs, Sheets, and Forms.
• Strong organizational skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Research, interpret, and communicate college policies, procedures, and academic regulations.
• Maintain confidentiality and exercise sound judgment when handling sensitive student information.
• Work independently with minimal supervision and collaboratively as part of a team.
• Support the daily operations of the Registrar’s Office by assisting with student records processes, electronic forms, document management, website updates, data tracking, and communication management.
• May be required to perform other duties as assigned.
• May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Requirements

• Demonstrated ability to provide exceptional customer service in a high-volume office environment.
• Advanced proficiency with Microsoft Office applications, particularly Excel, Outlook, Teams and Google Workspace applications, including Google Drive, Docs, Sheets, and Forms.
• Strong organizational skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Demonstrated ability to research, interpret, and communicate college policies, procedures, and academic regulations.
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive student information.
• Demonstrated ability to work independently with minimal supervision and collaboratively as part of a team.

Qualifications

• Demonstrated ability to research, interpret, and communicate college policies, procedures, and academic regulations.
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive student information.
• Demonstrated ability to work independently with minimal supervision and collaboratively as part of a team.
• Associate degree or equivalent combination of education, training, and experience.

Skills

• Advanced proficiency with Microsoft Office applications, particularly Excel, Outlook, Teams and Google Workspace applications, including Google Drive, Docs, Sheets, and Forms.
• Strong organizational skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Demonstrated ability to research, interpret, and communicate college policies, procedures, and academic regulations.
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive student information.
• Demonstrated ability to work independently with minimal supervision and collaboratively as part of a team.

Benefits

Salary commensurate with experience. Hiring range is $18.00-$20.00/hourly.

Pay

Hiring range is $18.00-$20.00/hourly.

Schedule

Schedule set by supervisor.