Student Services Officer

About the role

The Student Services Officer supports student success, engagement, and retention at Stanbridge University. Reporting to the Director of Student Services, this role involves building relationships with students, monitoring their progress, and connecting them with resources.

Responsibilities

• Support new student onboarding through orientation activities and transition initiatives
• Conduct routine classroom visits to engage with students, monitor participation, and identify early indicators of academic or personal challenges
• Maintain accurate student records and documentation within the University's Student Information System (SIS) and other institutional databases while ensuring compliance with FERPA and university policies
• Proactively contact students by phone, email, text, or in person regarding attendance concerns, academic deficiencies, and retention initiatives
• Coordinate one-on-one student success meetings to develop individualized academic success plans and identify appropriate intervention strategies
• Refer students to tutoring, academic support services, counseling resources, faculty, and other campus departments as appropriate
• Document student interactions, outreach efforts, referrals, and follow-up activities in accordance with university policies
• Avoid academic integrity violations, student conduct issues, bullying, and other behavioral concerns by assisting with incident reporting and investigations
• Maintain records and coordinate recognition programs including Dean's List and Perfect Attendance awards
• Collaborate with faculty, Academic Affairs, Financial Aid, Admissions, and other university departments to support student persistence and graduation
• Participate in weekly retention and student success meetings to review at-risk students and coordinate intervention efforts
• Perform other duties and special projects as assigned

Qualifications

• Associate's degree required; Bachelor's degree preferred
• Two (2) years of administrative, student services, higher education, advising, customer service, or related experience
• Intermediate proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Teams
• Excellent written, verbal, and interpersonal communication skills
• Strong organizational skills with exceptional attention to detail
• Demonstrated professionalism, discretion, and sound judgment when working with confidential information
• Ability to prioritize multiple responsibilities while meeting deadlines
• Ability to work independently while contributing effectively within a collaborative team environment

Preferred Qualifications

• Master's degree in Higher Education, Counseling, Student Affairs, Education, or a related field
• Previous experience supporting student retention, advising, student services, or student success initiatives within higher education
• Working knowledge of the Family Educational Rights and Privacy Act (FERPA) and best practices for maintaining student confidentiality
• Experience working with Student Information Systems (SIS), Customer Relationship Management (CRM) platforms, and/or Learning Management Systems (LMS), such as Anthology, CampusVue, Colleague, Canvas, Blackboard, Moodle, or similar higher education technologies

Compensation and Benefits

$23.00 - $26.00/hr. Compensation is based on education, experience, specialty expertise, and internal equity considerations. Employee Benefits include Health Care Plan (Medical, Dental & Vision), Retirement Plan (401k), Exciting university events, Seasonal motivational health and wellness challenges, Work/Life Balance initiatives, Onsite wellness program / Staff Chiropractor, Life Insurance (Basic, Voluntary & AD&D), Paid Time Off (Vacation, Sick & Public Holidays), Family Leave (Maternity, Paternity).