Student Services Generalist

Responsibilities

• Have a broad understanding of Graduate School and GLC policies, services, and amenities.
• Provide excellent customer service to students, faculty, staff, and other guests who visit the Graduate School, answering questions and making informed and accurate referrals within and outside of the Graduate School as needed.
• Respond to email inquiries.
• Create content for and update the digital signage screens in the GLC.
• Assist with events from concept to completion.

Requirements

• Bachelor’s degree or equivalent level of experience/training.
• Proven ability to quickly learn and communicate policies and procedures.
• Excellent communication, customer service, and interpersonal skills.
• Proven ability in handling confidential information.
• Proven ability to cultivate positive working relationships, foster teamwork, and support collaboration.
• Proficiency in working with computer software such as Microsoft Office Suite, PowerPoint, and Outlook.

Preferred Qualifications

• Experience working with graduate students or non-traditional students.
• Familiarity with Virginia Tech resources, policies, and procedures.
• Experience responding to customer inquiries via phone, email, and in-person.

Pay & Benefits

Pay Band 3
Overtime Status: Non-Exempt: Eligible for overtime
Appointment Type: Regular
Salary Information: $23.70/hour
Hours per week: 30

About Virginia Tech

The Student Services Generalist is a member of the Student Services and Strategic Partnerships (SSSP) team at Virginia Tech. Virginia Tech is a comprehensive land-grant institution dedicated to enhancing the quality of life in Virginia and throughout the world through knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse student body and provides opportunities for unique and impactful professional development. Virginia Tech does not discriminate against employees, students, or applicants based on age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and need an accommodation, please contact Amanda Pettigrew at apettigrew@vt.edu at least 10 business days prior to the event.