Student Services Assistant 1

Summary Of Responsibilities

• Runs and evaluates system processes.
• Organizes, maintains, and updates files, databases and/or other documents and input a high volume of Admissions documentation while maintaining accurate, detailed, and confidential student data in the Customer Relationship Manager and Student Information System.
• Advises students on Admissions requirements, policies, procedures, resources, and degree programs, as well as residency policy.
• Interacts with the public via email, telephone, and in-person office visitors, including the use of mass emailing systems.
• Affords assistance and contributes with a variety of Admissions projects as needed.
• Performs other duties as assigned, including cross-training and assisting team members.

Qualifications / Licenses / Certifications

• Graduation from an accredited institution with a bachelor's degree related to the Summary of Duties or any combination of education and/or experience totaling four years is required.

Knowledge / Skills / Abilities

• Knowledge of college admission procedures.
• Knowledge of best practices for handling a large volume of documents.
• Knowledge of Utah residency requirements.
• Knowledge of Family Education Rights and Privacy Act (FERPA).
• Skill in effective communication, public speaking, and rapport-building.
• Skilled with computer software applications, including Banner, CRM, Microsoft Teams, Jira, etc.
• Skill in interpersonal communication, problem solving, and decision making.
• Skill in procedures and office equipment related to the needs of the department.

Abilities

• Ability to troubleshoot problems with student information system.
• Ability to work with a wide range of confidential issues.
• Ability to meet and communicate with public.
• Ability to follow oral and written instructions.
• Ability to communicate effectively to all student populations.
• Ability to solve problems creatively.