STUDENT SERVICE COORDINATOR II #00097384

About the role

Manage proactive and responsive outreach to Emerald Scholars using call, text, email, and in-person touchpoints; triage risks and escalate as needed.

Develop student-centered messaging that normalizes help-seeking and highlights campus resources, success stories, and deadlines.

Partner with Academic Advising, Student Financial Services, Student Well Being, Residence Life, and other student services and academic departments to streamline support.

Track interventions, outcomes, and next steps in approved systems while safeguarding student privacy.

Maintain accurate records of contacts, referrals, and outcomes; produce timely dashboards and briefings.

Analyze participation, engagement, and persistence trends to refine strategies and report impact.

Contribute to reporting, program reviews, and annual planning.

Co-create, plan, and implement a yearlong programming arc (e.g., academic skill building, peer-led study sessions, wellness and belonging workshops).

Integrate evidence-based practices (early engagement, active learning, peer mentoring) and iterate based on student feedback and outcomes data.

Responsibilities

• Manage proactive and responsive outreach to Emerald Scholars using call, text, email, and in-person touchpoints; triage risks and escalate as needed.
• Develop student-centered messaging that normalizes help-seeking and highlights campus resources, success stories, and deadlines.
• Partner with Academic Advising, Student Financial Services, Student Well Being, Residence Life, and other student services and academic departments to streamline support.
• Track interventions, outcomes, and next steps in approved systems while safeguarding student privacy.
• Maintain accurate records of contacts, referrals, and outcomes; produce timely dashboards and briefings.
• Analyze participation, engagement, and persistence trends to refine strategies and report impact.
• Contribute to reporting, program reviews, and annual planning.
• Co-create, plan, and implement a yearlong programming arc (e.g., academic skill building, peer-led study sessions, wellness and belonging workshops).
• Integrate evidence-based practices (early engagement, active learning, peer mentoring) and iterate based on student feedback and outcomes data.

Requirements

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Qualifications

The anticipated hiring range for this position has been established as $22.10 - $23.00 hourly. Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page.

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Skills

Proactive outreach skills.

Student-centered messaging development.

Collaboration with multiple departments.

Data analysis and reporting.

Program planning and implementation.

Evidence-based practice integration.

Benefits

The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement.

Pay

The anticipated hiring range for this position has been established as $22.10 - $23.00 hourly.

Schedule

Shift 8:00am-4:30pm, Monday - Friday; Some nights and weekends required.