Student IT Support Assistant

About the role

The College of Forestry, Wildlife and Environment Information Technology team is seeking a student employee to provide front-line IT support, assist with service ticket intake and triage, support day-to-day technology operations, and contribute to departmental IT projects.

Responsibilities

• Serve as the initial point of contact for IT support requests.
• Create and triage service tickets received through ticketing system, walk-ins, phone calls, Microsoft Teams, and email.
• Gather and document incident and request details for escalation and resolution.
• Provide basic technical support for computers, printers, peripherals, and mobile devices.
• Assist with computer deployment, setup, and replacement projects.
• Maintain IT inventory and asset records.
• Support classroom, conference room, and audiovisual technology.
• Assist with Microsoft 365 application support.
• Perform other IT-related duties and special projects as assigned.

Requirements

• Enrolled student at Auburn University.
• Interested in Information Technology, Computer Science, Cybersecurity, or a related field.

Skills

• Basic knowledge of Windows computers and Microsoft 365 applications.
• Ability to troubleshoot common technical issues.
• Strong organizational and documentation skills.
• Ability to communicate professionally with faculty, staff, and students.
• Ability to prioritize multiple requests in a fast-paced environment.
• Ability to work independently and demonstrate attention to detail.
• Ability to learn new technologies and follow established procedures.
• Strong customer service and communication skills.

Benefits

• Gain valuable work experience to explore different interests, identify strengths, and make informed decisions about future career goals.
• Build your network through interactions with faculty, staff, and fellow students, leading to valuable connections and potential mentors.
• Make a difference by contributing to the premier academic experience at Auburn and the life-changing work performed by students and employees.