Student Financial Aid Associate

About the role

Serve as the first point of contact for students and families and provide counseling on all phases of the financial aid process. Act as a liaison with other departments on campus and externally as needed.

Responsibilities

• Assist students and families with navigating financial aid processes including:
  • Completing and submitting the Free Application for Federal Student Aid (FAFSA)
  • Providing verification of information reported on the FAFSA
  • Completing special circumstance requests and appeals
  • Understanding and complying with Satisfactory Academic Progress (SAP) criteria
  • Navigating financial aid information and completing related tasks in MyAkron, Workday system
  • Providing general information related to student accounts and billing
  • Providing scholarship information
  • Overcoming barriers to receiving financial aid
• Assist other units within the department as needed.
• Act as a liaison with other departments on campus and externally as needed.

Requirements

• High school diploma.
• Minimum of one year of experience in a professional setting with computer skills that utilize Microsoft Word, Excel, and Outlook.
• Flexibility to fluidly navigate within a team-centered environment built to prioritize the most important challenges of the day and a willingness to request help when needed.
• Strong organizational and task management skills.

Qualifications

• Demonstrated experience with data integrity and accuracy is preferred.
• General familiarity with collegiate financial aid is preferred.

Pay

This is a Union position with a salary Grade of SBU-109. Salary determination is subject to the SBU Collective Bargaining Agreement.

5 positions available. FLSA Status: Non-Exempt. Union Affiliation: Staff Bargaining Unit.