Student Experience Manager

Department: Student Services | Reports to: Director of Student Services | Location: On Campus (No Housing Provided) | Employment Type: Full-Time

About the Role

The Student Experience Manager is at the heart of campus life. This is a role for someone who genuinely loves working with people — someone warm, energetic, and passionate about making a real difference in students' lives. You'll be the go-to person for our Academic Year students, supporting their wellbeing, resolving challenges, and ensuring their time with us is everything they hoped it would be and more. This is not a desk job. You'll be out on campus, connecting with students one-on-one, building trusted relationships, and making sure no student feels lost or unsupported.

Responsibilities

Student Welfare and Cases

• Act as the primary point of contact for student welfare concerns, managing individual cases with care, confidentiality, and a solutions-focused mindset.
• Conduct regular one-to-one meetings with Academic Year students to proactively identify and address personal, academic, or social challenges.
• Monitor student wellbeing and escalate cases appropriately when additional support is needed.
• Maintain accurate and up-to-date case records in line with school policies and data protection guidelines.

Student Experience

• Champion the student experience across all touchpoints of campus life — from arrival to departure.
• Gather and act on student feedback to continuously improve programs, services, and support structures.
• Design and implement initiatives that enhance student satisfaction, inclusion, and a sense of belonging on campus.
• Set clear, measurable goals for the Student Services department and track progress regularly.

Academic Year Student Support

• Build strong, ongoing relationships with Academic Year students, serving as their trusted advisor and advocate throughout their time on campus.
• Support students in navigating campus life, social integration, and any cultural or personal transitions they may face.
• Organize and participate in student-facing events and activities that foster community and connection.

Cross-Departmental Collaboration

• Work closely with Academic, Residential and Activities teams to ensure a joined-up approach to student support.
• Act as the student voice in internal meetings, bringing insights and feedback to cross-functional discussions.
• Partner with other departments to co-create solutions that improve the overall student journey.
• Contribute to campus-wide initiatives with student satisfaction always at the forefront.

Requirements

Experience & Skills

• Previous experience in student services, welfare, youth work, education, or a related field.
• Proven ability to manage casework sensitively and effectively.
• Strong interpersonal skills with a natural ability to connect with diverse groups of young people.
• Experience setting and tracking departmental goals or improvement