Student Experience Ambassador

This position serves as the primary advocate for the student voice throughout Stanbridge University, fostering a positive, engaging, and supportive student experience. The Student Experience Ambassador maintains a visible and accessible presence across the University through classroom visits, student outreach, survey analysis, relationship building, and both in-person and virtual engagement. Acting as a bridge between students and institutional leadership, this role ensures student concerns, feedback, successes, and emerging needs are communicated, analyzed, and addressed in a timely and meaningful manner. This is a multi-campus position requiring regular travel among the Irvine, Alhambra, Riverside, and San Marcos campuses.

Responsibilities

• Student Advocacy
  • Serve as a trusted resource and advocate for students throughout their educational journey
  • Build positive relationships with students across academic programs, campuses, schedules, and student populations
  • Represent the student perspective during institutional discussions, initiatives, and continuous improvement efforts
  • Identify barriers affecting student satisfaction, engagement, and success, and recommend practical solutions
  • Foster student trust through consistent, visible, accessible, and professional engagement
• Student Feedback and Experience
  • Manage pulse surveys, student satisfaction surveys, focus groups, listening sessions, and other student feedback initiatives
  • Analyze qualitative and quantitative feedback to identify trends, recurring concerns, emerging issues, and opportunities for improvement
  • Monitor student satisfaction and engagement indicators and track changes over time
  • Translate student feedback into clear, actionable recommendations for institutional leadership
  • Identify opportunities to enhance the overall student experience through data-informed analysis and thoughtful consultation
• Classroom and Campus Engagement
  • Conduct regular classroom visits to connect directly with students and gather real-time feedback
  • Gather informal feedback regarding instruction, student services, campus climate, institutional processes, and student needs
  • Attend student events, activities, orientations, and other institutional functions to increase visibility and accessibility
  • Develop meaningful relationships with student organizations, cohorts, faculty, program leadership, and campus leadership
  • Maintain a consistent and approachable presence through both in-person and virtual engagement
• Multi-Campus Engagement and Travel
  • Maintain a regular presence across Stanbridge University's Irvine, Alhambra, Riverside, and San Marcos campuses
  • Travel between campuses to conduct classroom visits, meet with students, attend events, and collaborate with faculty and staff
  • Visit each campus approximately once per week or as institutional priorities and student needs require
  • Prioritize campus visits and outreach activities based on student needs, engagement trends, institutional priorities, and emerging concerns
  • Develop and execute outreach strategies that ensure students have meaningful opportunities to engage with the University regardless of campus, academic program, schedule, or modality
  • Exercise sound judgment and critical thinking to identify student populations that have not been engaged recently and determine the most effective method of outreach
• Student Communications
  • Serve as a liaison between students and institutional departments
  • Follow up with students regarding concerns, complaints, compliments, suggestions, and requests for support
  • Ensure students receive timely and appropriate communication regarding matters affecting their experience
  • Promote available student resources, services, events, and support programs
  • Utilize Zoom, Microsoft Teams, telephone, email, survey platforms, and other communication tools to maintain meaningful connections with geographically dispersed student populations
  • Facilitate virtual office hours, listening sessions, meetings, or outreach activities when in-person engagement is not practical or sufficient
  • Communicate student concerns and feedback accurately, professionally, and with appropriate discretion
• Continuous Improvement
  • Collaborate with academic and administrative departments to improve the student experience
  • Monitor recurring student concerns and partner with appropriate departments to develop action plans
  • Support the implementation and follow-up of initiatives designed to improve student satisfaction, engagement, and institutional responsiveness
  • Participate in quality improvement initiatives, institutional planning, and accreditation efforts related to student satisfaction and engagement
  • Identify opportunities to improve communication, engagement strategies, institutional processes, and student-facing services
  • Measure and communicate the impact of implemented improvements when appropriate
• Student Recognition and Engagement
  • Coordinate or support initiatives recognizing student achievements, milestones, and success
  • Assist with student appreciation events and engagement activities
  • Identify opportunities to strengthen campus culture, belonging, and student connection
  • Highlight student successes and positive institutional experiences
  • Promote a student-centered culture across University departments and campuses
• Data and Reporting
  • Maintain accurate records of student interactions, outreach activities, concerns, referrals, and follow-up efforts
  • Track key student experience indicators, student population engagement, survey participation, and outreach activity
  • Develop dashboards, reports, and executive summaries highlighting student satisfaction trends, engagement metrics, recurring themes, emerging concerns, and recommended actions
  • Present findings and recommendations to institutional leadership and other stakeholders
  • Evaluate student engagement across campuses, programs, schedules, cohorts, and modalities rather than relying solely on the number of campus visits completed
  • Support leadership in establishing meaningful measures of success for the student experience function

Requirements

• Master's degree from an accredited institution in Higher Education Administration, Student Affairs, Education, Organizational Leadership, Psychology, Counseling, Communications, Business Administration, Public Administration, or a closely related field
• Minimum of three (3) years of progressively responsible experience working directly with students, customers, clients, or other constituencies in higher education or a service-oriented environment
• Demonstrated experience collecting, interpreting, and analyzing qualitative and quantitative feedback
• Experience preparing reports, presentations, dashboards, executive summaries, or recommendations informed by data
• Experience facilitating meetings, presentations, focus groups, listening sessions, classroom discussions, or engagement activities
• Demonstrated ability to build positive relationships with students, faculty, staff, and leadership
• Demonstrated ability to work independently, exercise sound judgment, and manage competing priorities across multiple locations
• Strong written and verbal communication skills
• Strong critical-thinking, problem-solving, organizational, and follow-through abilities
• Ability to maintain confidentiality and exercise professionalism when handling sensitive student information or concerns
• Proficiency with Microsoft Office, Microsoft Teams, Zoom, survey platforms, CRM systems, and other communication and reporting technologies
• Valid California driver's license and ability to maintain an acceptable driving record

Preferred Qualifications

• Experience working in higher education, student affairs, student services, student success, institutional effectiveness, organizational development, or customer experience
• Experience supporting multiple campuses, locations, programs, schedules, or geographically dispersed populations
• Experience analyzing student satisfaction surveys, engagement data, institutional assessment data, or customer experience metrics
• Demonstrated ability to identify trends and translate feedback into practical, actionable recommendations
• Experience presenting findings and recommendations to executive leadership
• Experience collaborating across departments to improve institutional processes or organizational outcomes
• Demonstrated initiative and a proactive approach to identifying student populations that may be underrepresented or insufficiently engaged
• Experience using virtual engagement strategies to connect with evening, weekend, hybrid, online, or geographically dispersed populations
• Strong emotional intelligence and the ability to build trust, navigate sensitive conversations, and influence without direct authority
• A continuous improvement mindset with the ability to balance student advocacy, institutional priorities, and operational realities

Conditions of Employment

• A job-related assessment may be required during the interview process
• Must be able to perform each essential duty satisfactorily and be physically present in the office or on assigned campuses unless otherwise noted
• Regular travel between Stanbridge University's Irvine, Alhambra, Riverside, and San Marcos campuses is an essential function of this position
• Campus visits may occur approximately once per week at each location or as institutional priorities and student needs require
• A valid California driver's license and clean driving record are required
• Must remain eligible to operate a University-owned vehicle in accordance with Stanbridge University policies
• Employment verification will be conducted to validate work experience in accordance with accreditation standards
• Offers of employment are contingent upon the successful completion of a background check
• Official transcripts are required prior to hire. Degrees earned outside the United States must be evaluated by a recognized credential evaluation service
• Must be legally authorized to work in the United States and maintain such authorization without sponsorship
• The position may require occasional evening or weekend availability to engage with students whose instructional schedules fall outside standard business hours
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Work Environment

• Standard office, classroom, campus, lab, or clinical environment
• Frequent travel between University campuses
• Frequent interaction with students, faculty, staff, and University leadership
• Duties are performed through a combination of office work, campus visits, classroom engagement, meetings, events, and virtual communication
• Subject to frequent interruptions, changing priorities, travel demands, sensitive student concerns, and time-sensitive deadlines
• Requires flexibility, adaptability, discretion, and a collaborative approach to working across multiple departments and locations

Physical Demands

• Regularly sits for extended periods while working at a computer workstation
• Regularly walks throughout campus environments and may stand for extended periods during classroom visits, presentations, meetings, and events
• Proficient in using electronic keyboards, computers, telephones, and standard office equipment
• Ability to communicate effectively in person, by telephone, through video conferencing, and electronically
• Ability to travel independently between University campuses
• Ability to read detailed reports and work extensively with electronic data