Student Experience Ambassador

The Student Experience Ambassador serves as the primary advocate for the student voice throughout Stanbridge University. This position is responsible for fostering a positive, engaging, and supportive student experience by actively listening to students, identifying trends, and collaborating with academic and administrative departments to improve student satisfaction, engagement, and success. The Student Experience Ambassador maintains a visible and accessible presence across the University through classroom visits, student outreach, survey analysis, relationship building, and both in-person and virtual engagement. Acting as a bridge between students and institutional leadership, this role ensures student concerns, feedback, successes, and emerging needs are communicated, analyzed, and addressed in a timely and meaningful manner. This is a multi-campus position requiring regular travel among the Irvine, Alhambra, Riverside, and San Marcos campuses. The successful candidate will use sound judgment, critical thinking, technology, and creative outreach strategies to maintain meaningful connections with students across campuses, academic programs, instructional schedules, and student populations. Essential Functions Student Advocacy Serve as a trusted resource and advocate for students throughout their educational journeyBuild positive relationships with students across academic programs, campuses, schedules, and student populationsRepresent the student perspective during institutional discussions, initiatives, and continuous improvement effortsIdentify barriers affecting student satisfaction, engagement, and success, and recommend practical solutionsFoster student trust through consistent, visible, accessible, and professional engagement Student Feedback And Experience Manage pulse surveys, student satisfaction surveys, focus groups, listening sessions, and other student feedback initiativesAnalyze qualitative and quantitative feedback to identify trends, recurring concerns, emerging issues, and opportunities for improvementMonitor student satisfaction and engagement indicators and track changes over timeTranslate student feedback into clear, actionable recommendations for institutional leadershipIdentify opportunities to enhance the overall student experience through data-informed analysis and thoughtful consultation Classroom and Campus Engagement Conduct regular classroom visits to connect directly with students and gather real-time feedbackGather informal feedback regarding instruction, student services, campus climate, institutional processes, and student needsAttend student events, activities, orientations, and other institutional functions to increase visibility and accessibilityDevelop meaningful relationships with student organizations, cohorts, faculty, program leadership, and campus leadershipMaintain a consistent and approachable presence through both in-person and virtual engagement Multi-Campus Engagement and Travel Maintain a regular presence across Stanbridge University's Irvine, Alhambra, Riverside, and San Marcos campusesTravel between campuses to conduct classroom visits, meet with students, attend events, and collaborate with faculty and staffVisit each campus approximately once per week or as institutional priorities and student needs requirePrioritize campus visits and outreach activities based on student needs, engagement trends, institutional priorities, and emerging concernsDevelop and execute outreach strategies that ensure students have meaningful opportunities to engage with the University regardless of campus, academic program, schedule, or modalityExercise sound judgment and critical thinking to identify student populations that have not been engaged recently and determine the most effective method of outreach Student Communications Serve as a liaison between students and institutional departmentsFollow up with students regarding concerns, complaints, compliments, suggestions, and requests for supportEnsure students receive timely and appropriate communication regarding matters affecting their experiencePromote available student resources, services, events, and support programsUtilize Zoom, Microsoft Teams, telephone, email, survey platforms, and other communication tools to maintain meaningful connections with geographically dispersed student populationsFacilitate virtual office hours, listening sessions, meetings, or outreach activities when in-person engagement is not practical or sufficientCommunicate student concerns and feedback accurately, professionally, and with appropriate discretion Continuous Improvement Collaborate with academic and administrative departments to improve the student experienceMonitor recurring student concerns and partner with appropriate departments to develop action plansSupport the implementation and follow-up of initiatives designed to improve student satisfaction, engagement, and institutional responsivenessParticipate in quality improvement initiatives, institutional planning, and accreditation efforts related to student satisfaction and engagementIdentify opportunities to improve communication, engagement strategies, institutional processes, and student-facing servicesMeasure and communicate the impact of implemented improvements when appropriate Student Recognition and Engagement Coordinate or support initiatives recognizing student achievements, milestones, and successAssist with student appreciation events and engagement activitiesIdentify opportunities to strengthen campus culture, belonging, and student connectionHighlight student successes and positive institutional experiencesPromote a student-centered culture across University departments and campuses Data and Reporting Maintain accurate records of student interactions, outreach activities, concerns, referrals, and follow-up effortsTrack key student experience indicators, student population engagement, survey participation, and outreach activityDevelop dashboards, reports, and executive summaries highlighting student satisfaction trends, engagement metrics, recurring themes, emerging concerns, and recommended actionsPresent findings and recommendations to institutional leadership and other stakeholdersEvaluate student engagement across campuses, programs, schedules, cohorts, and modalities rather than relying solely on the number of campus visits completedSupport leadership in establishing meaningful measures of success for the student experience function Required Qualifications Master's degree from an accredited institution in Higher Education Administration, Student Affairs, Education, Organizational Leadership, Psychology, Counseling, Communications, Business Administration, Public Administration, or a closely related fieldMinimum of three (3) years of progressively responsible experience working directly with students, customers, clients, or other constituencies in higher education or a service-oriented environmentDemonstrated experience collecting, interpreting, and analyzing qualitative and quantitative feedbackExperience preparing reports, presentations, dashboards, executive summaries, or recommendations informed by dataExperience facilitating meetings, presentations, focus groups, listening sessions, classroom discussions, or engagement activitiesDemonstrated ability to build positive relationships with students, faculty, staff, and leadershipDemonstrated ability to work independently, exercise sound judgment, and manage competing priorities across multiple locationsStrong written and verbal communication skillsStrong critical-thinking, problem-solving, organizational, and follow-through abilitiesAbility to maintain confidentiality and exercise professionalism when handling sensitive student information or concernsProficiency with Microsoft Office, Microsoft Teams, Zoom, survey platforms, CRM systems, and other communication and reporting technologiesValid California driver's license and ability to maintain an acceptable driving record Preferred Qualifications Experience working in higher education, student affairs, student services, student success, institutional effectiveness, organizational development, or customer experienceExperience supporting multiple campuses, locations, programs, schedules, or geographically dispersed populationsExperience analyzing student satisfaction surveys, engagement data, institutional assessment data, or customer experience metricsDemonstrated ability to identify trends and translate feedback into practical, actionable recommendationsExperience presenting findings and recommendations to executive leadershipExperience collaborating across departments to improve institutional processes or organizational outcomesDemonstrated initiative and a proactive approach to identifying student populations that may be underrepresented or insufficiently engagedExperience using virtual engagement strategies to connect with evening, weekend, hybrid, online, or geographically dispersed populationsStrong emotional intelligence and the ability to build trust, navigate sensitive conversations, and influence without direct authorityA continuous improvement mindset with the ability to balance student advocacy, institutional priorities, and operational realities Compensation Compensation will be determined based on education, experience, qualifications, and internal equity. Conditions of Employment A job-related assessment may be required during the interview processMust be able to perform each essential duty satisfactorily and be physically present in the office or on assigned campuses unless otherwise notedRegular travel between Stanbridge University's Irvine, Alhambra, Riverside, and San Marcos campuses is an essential function of this positionCampus visits may occur approximately once per week at each location or as institutional priorities and student needs requireA valid California driver's license and clean driving record are requiredMust remain eligible to operate a University-owned vehicle in accordance with Stanbridge University policiesEmployment verification will be conducted to validate work experience in accordance with accreditation standardsOffers of employment are contingent upon the successful completion of a background checkOfficial transcripts are required prior to hire. Degrees earned outside the United States must be evaluated by a recognized credential evaluation serviceMust be legally authorized to work in the United States and maintain such authorization without sponsorshipThe position may require occasional evening or weekend availability to engage with students whose instructional schedules fall outside standard business hoursReasonable accommodations may be made to enable individuals with disabilities to perform essential functions Work Environment Standard office, classroom, campus, lab, or clinical environmentFrequent travel between University campusesFrequent interaction with students, faculty, staff, and University leadershipDuties are performed through a combination of office work, campus visits, classroom engagement, meetings, events, and virtual communicationSubject to frequent interruptions, changing priorities, travel demands, sensitive student concerns, and time-sensitive deadlinesRequires flexibility, adaptability, discretion, and a collaborative approach to working across multiple departments and locations Physical Demands Regularly sits for extended periods while working at a computer workstationRegularly walks throughout campus environments and may stand for extended periods during classroom visits, presentations, meetings, and eventsProficient in using electronic keyboards, computers, telephones, and standard office equipmentAbility to communicate effectively in person, by telephone, through video conferencing, and electronicallyAbility to travel independently between University campusesAbility to read detailed reports and work extensively with electronic dataAbility to lift, carry, and/or move objects weighing 10-25 pounds as needed Employee Benefits Health Care Plan (Medical, Dental & Vision)Retirement Plan (401(k))Exciting University EventsSeasonal Health and Wellness InitiativesWork/Life Balance ProgramsOn-Site Wellness ProgramLife Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick Leave & Public Holidays)Family Leave (Maternity & Paternity) Institutional Values Diversity and Inclusion Stanbridge University is committed to fostering an inclusive learning environment that reflects diverse backgrounds and perspectives. Innovation and Technology We integrate advanced technology and hands-on learning to enhance student outcomes. Community Engagement Through initiatives such as Stanbridge outREACH, students contribute to local and global communities. Equal Opportunity Employer Stanbridge University is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and do not discriminate on any protected basis. All qualified applicants are encouraged to apply.