Student Enrollment Manager | Founding Years Middle School | ECPA

About the role

Edmonds Cofield Preparatory Academy for Young Men (ECPA) is New Haven’s first dedicated middle school for young men. The Founding Years Student Enrollment Manager plays a central role in shaping the school’s growth by ensuring families understand what makes ECPA unique, strengthening trust and visibility across Greater New Haven, and guiding prospective families through an enrollment experience that is welcoming, clear, and supportive.

Responsibilities

• Monitor and manage all aspects of the enrollment pipeline, including application tracking, waitlist management, and timely follow-up with families.
• Cook up acceptance letters, enrollment packets, and required documentation, ensuring accuracy, clarity, and compliance with ECPA and state guidelines.
• Support the Test-to-Place process by scheduling assessments, communicating logistics to families, and maintaining organized records.
• Maintain consistent, high-quality communication with families through phone calls, emails, text messages, and mailers, ensuring every interaction reflects warmth, professionalism, and ECPA’s values.
• Track outreach and enrollment data with precision, supporting the FACE Team in monitoring progress toward recruitment and retention goals.
• Serve as a welcoming, responsive point of contact for prospective and current families, offering guidance, information, and support throughout the enrollment process.
• Build trusting relationships with families by providing clear, timely communication and ensuring they feel informed, valued, and connected to the ECPA community.
• Conduct proactive outreach to families who have expressed interest, submitted applications, or begun the enrollment process, ensuring no family feels lost or disconnected.
• Support family-facing events such as Open Houses, school tours, information sessions, and community celebrations.
• Represent ECPA at community events, fairs, and tabling opportunities to increase visibility and strengthen ECPA’s presence across New Haven.
• Conduct outreach to local daycares, early childhood centers, nonprofits, community centers, and other partner organizations to build and sustain enrollment pipelines.
• Participate in canvassing initiatives, neighborhood outreach, and other “boots-on-the-ground” strategies to connect with families where they live, work, and gather.
• Cultivate and maintain positive relationships with community partners, ensuring ECPA is seen as a trusted, collaborative, and mission-aligned educational option.
• Support the development and distribution of promotional materials, including flyers, mailers, digital content, and community-facing communications.
• Collaborate with the FACE Team, school leadership, and operations staff to align outreach strategies, share insights, and coordinate enrollment efforts.
• Participate in team meetings, professional development sessions, and coaching cycles to strengthen skills in communication, outreach, data tracking, and community engagement.
• Contribute to a positive, solutions-oriented adult culture that values feedback, reflection, and collective responsibility for ECPA’s success.
• Model professionalism, warmth, and mission-alignment in all interactions with families, partners, and community members.
• Take initiative in identifying new outreach opportunities, strengthening community relationships, and improving enrollment systems.
• Support school-wide events, routines, and initiatives that reinforce ECPA’s culture of excellence, community, and service.
• Hold yourself, and others, to the highest of standards and have a student-centric, “whatever it takes” mentality to create a learning community where all students and stakeholders can grow and thrive.

Qualifications

• Bachelor’s Degree
• At least 2 years of experience in customer service, community outreach, family engagement, student enrollment/admissions, or related administrative work
• Strong interpersonal skills with the ability to build trust, communicate clearly, and engage warmly with families from diverse backgrounds
• Demonstrated ability to manage multiple tasks, maintain accurate records, and follow through consistently in a fast-paced environment
• Comfort with conducting outreach via phone, email, text, and in-person interactions, including canvassing and event-based engagement
• Strong organizational skills and attention to detail, particularly in managing data, tracking follow-up, and maintaining enrollment documentation
• Alignment with the mission and values of Elevate Charter Schools and Edmonds Cofield Preparatory Academy, including a belief in the potential of every child and the importance of strong school-family partnerships

Compensation and Benefits

The salary range for the Founding Years Student Enrollment Manager is $50,000 to $70,000, commensurate with experience and qualification, and reflective of the responsibilities and expertise needed to succeed in this position. In addition to competitive compensation, Elevate offers a range of comprehensive benefits packages to all regular, full-time employees at a competitive value.