Student Case Administrator - Restorative Practices - IE

About the role

Student Case Administrators (SCAs) are undergraduate students who conduct one-on-one Individual Accountability Case Reviews for students alleged to have violated university policy. In these reviews, SCAs evaluate evidence to determine responsibility and, if applicable, assign educational outcomes. They also participate in staff training, assist with programs and outreach, collaborate in recruitment and selection, and support Restorative Practices tasks such as facilitating restorative processes, conducting intake meetings, maintaining case information, and contributing to program improvement.

Responsibilities

• Demonstrate commitment to the Office of Student Accountability and Restorative Practices, its mission, outcomes, and to the value statements of the Division of Student Affairs and the University.
• Maintain confidentiality as required by FERPA regarding educational records and other sensitive information.
• Hear cases for students alleged to have violated JMU policies; weigh evidence to determine policy violation and assign appropriate educational outcomes.
• Actively participate in weekly meetings pertaining to hearing cases.
• Serve as key staff for Restorative Practices tasks, including:
  • Assist with coordination and facilitation of Restorative Processes and programs (workshops, classes, Circle Processes).
  • Schedule and conduct one-on-one Restorative Intake meetings with students.
  • Actively participate in weekly Restorative Practices team meetings.
  • Participate in community outreach initiatives.
  • Assist with marketing efforts for Restorative Practices.
  • Maintain Restorative Practices case information, electronic documents, and other data.
  • Assist the Restorative Practices Coordinator and Assistant Director in researching and improving restorative programs, including designing resources for programs and trainings.
  • Assist the Restorative Practices Outreach & Engagement Coordinator with outreach initiatives, project development and review, occasional evening programming, and related duties.
• Assess professional progress and receive feedback through weekly or biweekly meetings with supervisor; participate in formal staff evaluation processes.
• Participate as an active member of the administrative staff in the Office of Student Accountability and Restorative Practices, including attendance at all staff meetings.
• Assist OSARP staff in the recruitment and hiring of Student Case Administrators for the upcoming year, as needed.
• Attend Staff Training prior to commencement of duties; participate in ongoing training and professional development (Restorative Practices Staff Meetings, All Staff Meetings, additional professional development).
• Maintain confidentiality and other legal requirements, including responsible employee reporting to the Title IX Office, crime reporting as a Campus Security Authority (Clery Act), and maintenance of student educational records (FERPA).
• Assist with additional projects and duties as assigned.

Requirements

• Maintain confidentiality as required by FERPA regarding educational records and other sensitive information.
• Meet eligibility requirements outlined in the JMU Student Employee Handbook (degree-seeking student enrolled at least half‑time: 6 credits for undergraduate, 5 credits for graduate).
• Complete I‑9 form and present documentation of identity and eligibility to work in the United States; E‑Verify will be used.

Qualifications

Undergraduate student status; ability to maintain confidentiality; strong interpersonal and communication skills; commitment to restorative practices and student accountability; willingness to participate in training and professional development.

Pay

Hourly pay rate: $12.77.