Student Associate - Lab Attendant/Helpdesk DTS

The Student Associate position provides part-time employment opportunities within University of Cincinnati departments. This role offers students the chance to gain valuable work experience while supporting the operations and services of the university.

Responsibilities

• Monitor computer labs and enforce computer lab policies
• Open and close computer labs according to schedule
• Provide instruction and/or training to users on supported technologies, such as projectors, Apple TVs, and printing
• Provide basic technology support or escalate as necessary to users over the phone and in person
• Create and update trouble tickets and update documentation as necessary
• Perform a variety of administrative, operational, or program support tasks as assigned by the department
• Assist with daily office or departmental activities, including data entry, filing, customer service, and communications
• Support departmental projects, events, and initiatives that enhance university programs or community engagement
• Operate standard office equipment and software applications in the performance of assigned duties
• Maintain confidentiality of student, departmental, and institutional information in accordance with university policies
• Demonstrate professionalism, reliability, and a commitment to providing quality service
• Perform related duties based on departmental need

Requirements

• Current UC Student registered for at least 1 credit hour
• Familiarity with macOS and Windows
• Ability to lift 25-50 lbs
• Punctual and detail oriented
• High School Diploma or GED
• Enrolled at a post-secondary institution or a secondary school
• Enrolled at least part-time (one or more credit hours if at a post-secondary institution), except for summer term, or will be a registered student during the next academic term
• Must be at least 16 years of age

Student employee status may be retained for one additional term following either graduation or withdrawal from enrollment.

Physical Requirements

• If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process.

Pay

As a UC student employee of an Ohio public institution, you will not contribute to the federal Social Security system, other than contributions to Medicare.