Student Assignment Services (SAS) Enrollment Specialist

About the role

The Specialist is responsible for facilitating the registration of new and returning students to Springfield Public Schools and disseminating information on the policies, procedures and practices of the Springfield Public Schools to stakeholders.

Responsibilities

• Process the registration of students entering the Springfield Public Schools (SPS) following the appropriate federal, state and district regulations and guidelines
• Ensure the appropriate collection of required documentation for registration following the appropriate federal, state and district regulations and guidelines
• Inform and assist enrollees with documentation required for student registrations
• Assign students to appropriate schools in accordance with SPS policies
• Request student records from previous schools/ districts for incoming SPS students
• Update database when custody changes and/or court records deem necessary
• Answer and return phone calls and read and respond to emails in a timely and professional manner
• Welcome families to the SAS Center by guiding and supporting them with their needs
• Facilitate issuance of youth work permits
• Prepare various communications for dissemination to applicable SPS stakeholders
• Work with various computer applications including Word, PowerSchool and Outlook
• Maintain a welcoming and efficient work environment by ensuring proper organization of time and space
• Work in collaboration with SAS teammates and other SAS Center departments to support daily operations of the center
• Provide resources and data to assigned zone schools
• Work with assigned zone schools to provide stakeholders with oral/written translation(s) as needed or required
• Work to maintain and improve the overall internal and external image of the district, SAS Center and schools
• Perform other duties as designated by SAS Center Senior Administrator and Manager

Requirements

• Relevant associates degree required, or educational requirement may be substituted for at least 3 years of experience in relevant field
• Specializing in a particular function or operational effort

Qualifications

• Knowledge of Springfield Public School district processes, policies and procedures
• Knowledge of different areas of grade levels (grades, credits, and discipline)
• Knowledge of students needs including Individual Education Plans and 504s
• Ability to handle common inquiries or complaints
• Ability to respond to questions from students, faculty, staff, and visitors
• Ability to establish and maintain constructive and cooperative interpersonal relationships with staff, peers, supervisors, or managers in the work unit, as well as with staff of outside entities and other individuals, as applicable to the essential duties and responsibilities
• Ability to provide positive and effective customer service
• Ability to adapt to and accommodate new methods and procedures
• Ability to work independently or as a member of a team
• Utilize listening skills, work under pressure, address conflict and solve problems
• Knowledge of reading, analyzing and interpreting standard, policies, procedures and regulations
• Ability to effectively present information using attention to detail and accuracy
• Ability to exercise good judgment, set priorities and meet deadlines
• Ability to operate standard office equipment, such as a computer keyboard, monitor, copies, scanners, and telephone
• Ability to interact with and support members of diverse populations

Skills

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously

Benefits

Not specified

Pay

$49,599

Schedule

Full-Time, 52 weeks, 37. 5 hours per week, some evenings and weekends required