Student Ambassador - Student Worker

About the role

Student Ambassadors are current Kishwaukee College students hired to educate new/prospective students and families about the College. Professionalism and the ability to effectively communicate are key qualifications in addition to flexibility of work hours.

Responsibilities

• Schedule and deliver campus tours for prospective students and their families.
• Assist with College-wide events such as Discover Kish, High School Counselor Breakfast, Visit Day, High School One Stop events, graduation, etc. This includes greeting and/or checking in visitors, offering directions, guiding tours, participating in student panels, etc.
• Respond to general inquiries and communicate with prospective students in a variety of settings including face-to-face, e-mail, and over the phone. Topics may include the admissions process, financial aid, student involvement, and support services available.
• Facilitate interaction among visitors during tours, orientation sessions, high school visits, etc.
• Represent Kishwaukee College in a positive and professional manner by providing excellent customer service to students and visitors.
• Maintain, process, and organize documents related to One Stop services.
• Support the Student Services, Student Outreach, and/or Financial Aid Office by assisting with answering phones, assisting with applications, entering prospect information, scheduling academic/counseling appointments as well as placement testing appointments, and assisting with email mailbox management.
• Assist with general office tasks such as organizing supplies or data entry.
• Work with spreadsheets to support outreach efforts and event coordination.
• Use a variety of systems to access student records while adhering to Family Educational Rights and Privacy Act (FERPA) confidentiality guidelines.
• Provide additional departmental support as assigned.

Qualifications

• Demonstrate creativity, problem-solving skills, initiative, punctuality, reliability, conflict management, and critical thinking
• Exhibit strong teamwork and interpersonal skills, with the ability to confidently speak in front of audiences of various sizes and backgrounds
• Display a positive attitude, high energy, and enthusiasm for Kishwaukee College
• Show respect for a diverse campus community and the ability to work effectively with students, staff, faculty, administrators, and visitors from a variety of backgrounds and experiences
• Maintain a working knowledge of Kishwaukee College programs, services, and campus culture
• Ability to maintain professionalism and confidentiality when handling student information

Pay & Schedule

$16.50 per hour. Up to 20 hours per week, with flexible days.