Student Ambassador

About the role

The Student Ambassador position is a part-time, hourly, non-exempt role based in the Yugo apartment community in Charlottesville, VA. This role is part of the larger Yugo U.S. team, which now includes Campus Advantage.

Responsibilities

• Greet prospective clients, conduct property tours, and use product knowledge to showcase features and benefits.
• Complete applications, secure deposits, and process lease paperwork for move-ins and move-outs.
• Handle phone calls and in-person inquiries, maintaining guest cards and following up with prospects.
• Prepare and submit applications for approval, ensure readiness of apartments for move-in, and orient new residents.
• Aid with lease renewals, accept rental payments, and support marketing and sales efforts.
• Support marketing and sales initiatives, maintain up-to-date market information, and participate in weekly leasing activity meetings.
• Update reports, monitor market conditions, and provide insights for community improvements.
• Manage service requests, plan resident functions, and maintain accurate commission records.
• Participate in outreach marketing, maintain community appearance, and enforce policies and procedures.
• Ensure compliance with Fair Housing laws and company policies, and contribute to a positive team environment.
• Ensure the office and model apartments are clean and open on schedule, communicate policy changes, and support the community team.
• Maintain flexibility with work schedule, including evenings and weekends, and perform additional tasks as needed.
• Participate in the turn process.

Requirements

• Relative experience in an administrative role.
• Great customer service and communication skills, being able to effectively engage with people at all levels (orally and in writing).
• Ability to be proactive with strong problem-solving skills and initiative.
• Highly organized individual with the ability to take on multiple tasks regularly.
• Intermediate skills in using MS Office and online systems/databases.
• Resilience and adaptability, as well as a great cultural diversity awareness.
• Ability to maintain open communication with General Manager and Maintenance Supervisor.
• Be available to work 20-25 hours per week.

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Pass a background check.
• Must be able to work flexible hours, including evenings and weekends.

Skills

• Excellent communication skills.
• Customer service orientation.
• Problem-solving abilities.
• Organizational skills.
• MS Office proficiency.

Benefits

• Competitive Pay
• Lease and renewal commission opportunity
• Wellness time as required by the state
• 1 Paid Volunteer Day

Pay

$12.75 per hour

Schedule

20-25 hours per week