Student Advisor, Master of Science in Nursing

At Samuel Merritt University (SMU), we are dedicated to fostering a supportive, inclusive community committed to advancing healthcare through exceptional education, compassionate care, and community service. Known for our leading-edge programs in health sciences, SMU equips students and faculty with the knowledge and skills to make impactful contributions to health and wellness.

About the role

The Student Advisor offers comprehensive academic guidance and support to foster academic achievement, professional growth, and overall program success. This position serves as a primary resource for students, assisting with course planning, progression, and career direction while fostering engagement and retention through proactive, relationship-centered advising. The role involves collaborating with the Program Chair, Directors, faculty, and administrative staff to identify and support students at risk, ensure adherence to academic policies, and coordinate targeted strategies to enhance student outcomes.

Responsibilities

• Academic Advising & Student Support (70%)
  • Provide comprehensive, individualized academic advising, assisting students with degree planning and course selection.
  • Monitor academic performance, proactively identifying students at risk and initiating timely interventions.
  • Collaborate closely with the Program Chair to address academic concerns, track student progress, and develop strategies for student success.
  • Offer career guidance to students, supporting their professional aspirations and facilitating informed decision-making.
  • Actively participate in new student orientations, graduation events, and other student-centered activities to foster community engagement.
  • Maintain accurate, confidential advising records, ensuring compliance with FERPA regulations.
• Student Retention and Engagement (20%)
  • Develop and implement initiatives aimed at enhancing student retention and academic achievement.
  • Collaborate with faculty, staff, and administration to support a coordinated approach to student success and satisfaction.
  • Communicate program updates, university policies, important deadlines, and changes clearly and effectively to students.
• Administrative and Reporting Responsibilities (10%)
  • Utilize and maintain familiarity with education management, compliance tracking, and academic reporting systems (e.g., Argos, Campus Nexus, Workday, Exxat, Castle Branch).
  • Prepare reports related to advising activities, student progression, and retention metrics as required.

Requirements

• Bachelor's degree or 90 credits and actively pursuing a degree in healthcare or business administration, or related field.
• Minimum of 2 years of experience in student advising or student support services, preferably within health professions education.

Skills

• Exceptional interpersonal, communication, and problem-solving skills.
• Proficiency in culturally responsive advising practices, with demonstrated commitment to serving diverse student populations.
• Ability to manage multiple responsibilities effectively, prioritize tasks, and meet deadlines.
• Familiarity with academic advising best practices, student retention strategies, and degree audit systems.
• Comprehensive understanding of FERPA, Title IX, and ADA compliance regulations.
• Flexibility to work occasional evenings and weekends for student events and orientations.
• Strong proficiency with institutional educational technology and compliance systems.
• Ability to receive detailed information through verbal and written communication.
• Ability to read and write clear documents.
• Hand and finger dexterity for computer, text, calculator, copy machine, and telephone use.
• Must be able to express or exchange ideas by means of the spoken word in person or on the telephone.

Work Environment

This is an onsite position based in Oakland, CA, requiring regular 3 days in-office presence to support daily operations, collaboration, and student or team engagement. Work is performed primarily on campus in a dynamic academic environment, with direct interaction across multidisciplinary teams.

Pay

Up to $31.00 hourly (non-exempt), depending on experience, qualifications, geographic location, and other relevant factors.

Benefits

• Medical, dental, and vision insurance
• Mental health and wellness resources
• Education reimbursement
• Employee discounts through Marketplace
• Paid vacation, sick leave, and parental leave
• Nine paid holidays, plus a paid holiday break between Christmas and New Year’s Day
• Two floating holidays
• One paid Volunteer Work Day
• Five Education Leave Days