Student Accounts Associate

Position Overview

Use your customer service and accounting skills to assist our students and parents with meeting their financial obligation to MSU. Preparing refunds to students, assisting with university withdrawal processing, and managing the Third Party Sponsor accounts will round out your day!

Responsibilities

• Provide accurate and specialized information and services to students, parents, staff and the public.
• Maintain accurate student accounts for billing and refunding; placing and monitoring hold on students accounts.
• Review, monitor and process University Withdrawals; review and process student refunds and PPLUS loans.
• Monitor, evaluate and reconcile Third Party Sponsor Accounts; bill and collect current and past due Third Party Accounts.
• Reconcile Banner balances for Third Party billing.
• Research errors and process corrections.
• Process special handling to meet sponsor’s requirements.
• Analyze current services and suggest innovative improvements to facilitate easier readability of general bill and make it applicable to a wider range of clients.

Required Qualifications

• Progressively responsible accounting or bookkeeping experience which includes significant processing and tracking of expense or revenue transactions or other detailed financial data.
• Customer service work experience requiring frequent interactions with a wide variety of constituents via phone, email and/or in-person.
• Experience creating positive interactions with challenging topics.
• Experience organizing and prioritizing workloads, meeting deadlines, and adapting to changing priorities while maintaining a positive, effective and professional approach.
• Experience using spreadsheet, word processing, and e-mail software.
• Experience interpreting, explaining, and maintaining compliance with policies and procedures.

Preferred Qualifications

• Two years of post-secondary education in accounting or related field plus three years (or part-time equivalent) of progressively responsible accounting experience or an equivalent combination of relevant education and experience.
• Knowledge and experience with Excel.