Student Accounting Lead

Employee Classification: Student Accounting Lead | Campus: University of North Texas | Division: UNT-Enrollment Management | Department: UNT-Student Accounting-150300 | Job Location: Denton | FTE: 1.0 | Retirement Eligibility: TRS Eligible

About the Role

Student Accounting is deeply committed to delivering the highest quality of innovative student account and financial services to the UNT community, helping ensure UNT's enrollment and financial success. The team is responsible for assessing and collecting all tuition and fees, processing waivers, exemptions, veterans' educational benefits, third-party sponsorships, tuition benefit programs, refunds, departmental deposit and financial services, and tax reporting.

The position is responsible for oversight of the daily operational activities within the Payment Processing area that includes University Cashiering and University ID Cards as well as cash control/cash-handling practices and reconciliation of payment activities of the area. The position oversees the financial and cash control functions within the Payment Processing unit. In addition to daily activities, the role is responsible for providing research, solution and communication for students requiring additional assistance with accounts, payments, and payment plans.

Responsibilities

• Manage daily operations of Payment Processing/University ID Cards services and windows including oversight of cashier full-time and part-time staff to ensure proper completion of services, including: cash controls, cash handling, protecting university financial assets, and balancing cash drawers.
• Collaborate with the Assistant Director in leading the overall daily functions of the Payment Processing team and represent the team and department to campus partners, leadership, and customers.
• Verify accuracy, manage daily and weekly processor-to-subledger and processor-to-bank reconciliations of over $350M in payment activity (multiple modalities).
• Prepare deposits of physical currency for transmission and oversee staff processing electronic deposits to bank.
• Analyze cash on hand and work with JP Morgan Client Services and Brinks services teams to manage physical currency storage and allocations.
• Collaborate with external/third-party payment providers on payment plan configuration, serve as liaison for vendors/merchants, and monitor payment provider functional operations for UNT.
• Oversee the University Department Deposits function for UNT and UNT System, ensuring all campus deposits of physical currency are processed (deposit, reconciliation, bank entries/transmission, and journal entries made to the General Ledger).
• Deliver proactive communication to all UNT/UNTS departmental deposit contacts for ongoing support of campus department deposit functions.
• Manage multiple secure courier services between all UNT/UNTS locations and Student Accounting/ESSC, including Brinks and UNT Police, including Payroll overpayment deposits for all UNTS locations.
• Serve as lead for the University ID Card processes for students, faculty, staff, and university guests: including functional/operational processes within the various applications that support the University ID Cards function (PeopleSoft Campus Solutions, Entrust/TruCredential).
• Manage processes for online, batch, and in-person ID card processing as well as online photo upload/quality review and approval functionality; coordinate staffing resources related to photo review, approval, etc.
• Maintain a working knowledge of the EIS system to navigate, comprehend, and explain student accounts; troubleshoot issues; and understand processes which affect the student account; provide appropriate comments in EIS to document situations as necessary.
• Provide training and ongoing coaching to full-time and part-time staff within the Payment Processing area to ensure performance and accuracy align with the mission and quality service standards of the department and university policy.

Requirements

• Bachelor's degree with three years work experience in accounting, billing/receivables or related business or any equivalent combination of education and/or experience.
• Communicating with others to exchange information.
• Lifting and moving objects up to 50 pounds.
• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.
• No adverse environmental conditions expected.

Qualifications

• Previous experience in higher education, or experience working in an industry with high volume payment transactions.
• Strong analytical skills, critical thinking, and a process improvement mindset.
• High degree of accountability, attention to detail, and ability to embrace change management.
• Ability to maintain a complex workload with competing deadlines.
• Ability to communicate effectively to students, campus partners, and team members.
• Ability to develop effective working relationships across teams, departments, and divisions to ensure projects and initiatives are successful.

Skills

• Ability to deliver exceptional customer service to the population of customers.
• Ability to consistently deliver exceptional customer service in-person, by phone, and by electronic communications.
• Ability to work both independently and with a group.
• Ability to develop and maintain positive and effective working relationships with all co-workers.

Schedule

Monday–Friday, 8:00 am–5:00 pm, with overtime as needed during peak periods.