Student Account Services Specialist

Department: Student Account Services

Classification: Full-time on campus

Pay Rate: $35,340–$43,090 per year, determined based on related work experience above the required minimum.

About the Role

The Student Account Services Specialist provides excellent customer service to students and other parties regarding account balances and accurately processes and receipts payments on customers’ accounts in accordance with TBR policy and state law. Responsibilities include maintaining and auditing student refund appeal forms, administering the State of Tennessee Dual Enrollment Lottery Scholarship program, determining fee waiver and exemption eligibility, and maintaining payment records.

Responsibilities

• Receipt payments: determine customer account numbers, charge types, and payment types using Banner or Touchnet. Perform data entry, print receipts, and distribute documents. Provide customer service in-person, by phone, and via email regarding payments, account balances, tuition, refunds, 1098Ts, scholarships, and other inquiries. Assist students dropped from classes with reinstatement and payment.
• Prepare daily deposits and transport them to the bank when needed.
• Review PSCC bank account daily for VA33/Post 9/11 GI Bill deposits. Post payments to student accounts, complete deposits, and analyze accounts before refunding VA33 funds. Coordinate with the VA Certifying Official and follow Veterans Affairs policies.
• Verify eligibility, update the TSAC FAST system, and post State of Tennessee Dual Enrollment Lottery Scholarship awards to student accounts. Reconcile awards, process corrections, and correspond with staff, students, and outside agencies.
• Determine accounting entries and post monies received by mail, including verifying documentation, applying payments from collection agencies, and updating collection fees in Banner.
• Apply fee waivers and discounts to student accounts. Verify eligibility, reconcile amounts, process corrections, prepare spreadsheets, and maintain audit files. Set up exemptions for non-contract fee waivers each semester.
• Assist with accounts receivable processes, including the Promise to Pay program and payment agreements. Determine eligibility, enroll students, maintain files, and communicate with other TBR schools.
• Prepare daily cash reports, including verification of receipt documents, accounting codes, and clearing reports.
• Audit student refund appeal forms, investigate situations, compile files, and make recommendations for fee credits. Notify relevant offices and students of results.
• Enter accounting data into the Banner Finance system for daily cash reports, invoices, web payments, wire payments, and mailed payments.
• Audit receipt book logs to ensure timely and accurate deposits. Resolve discrepancies with faculty and staff.
• Review and audit student accounts for withdrawals to verify enrollment requirements. Coordinate with the Records office for appropriate refund percentages.
• Create, maintain, and distribute procedures for the Student Accounts office. Update and distribute procedures to other departments as needed.
• Perform other duties as assigned to fulfill the College’s strategic priorities and mission.

Requirements

• High school diploma or equivalent with three years of office experience, or an associate’s degree with one year of office experience.
• Part-time work experience is calculated at 50% credit of full-time experience.

Skills & Abilities

• Written and verbal communication skills.
• Problem-solving skills.
• Ability to multi-task, switch between projects, and assist customers efficiently.
• Ability to apply policies and procedures to various situations while meeting the needs of students and staff.
• Ability to learn and switch between multiple computing platforms, software, and web applications.
• Alignment with the College’s mission and values.

Physical Demands

• Constant standing and movement to serve customers.
• Prolonged use of the phone to answer customer questions.
• Prolonged use of a video display terminal.

Benefits

• Insurance options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA.
• Wellness Incentive Program (if enrolled in health plan).
• Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program.
• Employee Assistance Program.
• Retirement Options: Tennessee traditional pension plan (TCRS), 401k with $100 company match, 457, 403b.
• Employee Discount program with over 900+ companies.
• 14 paid holidays per year, including paid days off the last week of December.
• Sick Leave Bank.
• Longevity Pay.
• Professional development opportunities.