Strong Communicators Needed for An Airbnb Luxe Home Consultant Project - Santa Fe, US

About the role

Join our program supporting Airbnb’s Luxe program as a Home Consultant and help us uphold the exceptional quality and hospitality standards expected from the luxury homes in Airbnb’s Luxe offering. As part of our Managed Services program, you will conduct in-person home assessments, document property conditions, capture photos, and provide detailed evaluation reports to support our luxury quality review process.

Responsibilities

• Conduct in-person onsite home consultations and property evaluations
• Capture high-quality photos and document property conditions
• Complete structured assessment reports based on your independent expert evaluation of the properties using provided guidelines and templates
• Maintain professional and responsive communication and interactions with Hosts
• Coordinate scheduling and availability through MediaBox and email communication
• Ensure timely and accurate submission of reports following each consultation

Qualifications

• Preferred but not required: background in hospitality, customer service, interior design, real estate, or related fields
• Flexible schedule
• Reliable transportation and willingness to travel to assigned locations
• Own a phone or tablet that can be used to complete reports and upload photos
• Amazing communication skills
• Strong attention to detail
• Proficient in written and spoken English
• Tech‑comfortable and able to complete reports via a stable internet connection
• Located within 1 hour driving distance from the job post location you are applying for

Pay

Compensation is on a per‑assignment basis. Candidates should propose their rate for reviewing and submitting a report for a 1‑bedroom home. Average base rates in this region generally fall between $75‑$90 for a 1‑bedroom property. An additional $5 USD is added for each additional bedroom, up to 8 bedrooms total (e.g., 2 bedrooms = base rate + $5, 3 bedrooms = base rate + $10, etc.; properties larger than 8 bedrooms receive the 8‑bedroom rate).

In addition to the consultation fee, consultants receive travel compensation for each day they conduct an assessment. Travel compensation ranges from $5‑$92 depending on the zone and the consultant’s distance from the center of the assigned zone. Details about travel compensation and related procedures will be shared with candidates before offers are extended.

Schedule

Consultants typically complete home consultations in approximately 2 hours, with some variation depending on property size. The project operates on an as‑needed basis; assignment volume may fluctuate throughout the program and is not guaranteed. Some weeks may have higher activity levels while others may be lighter depending on operational demand and market needs.