Street Outreach Supervisor

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and its divisions—Serene Health, Community Support, and American TrueCare—our mission is to provide comprehensive support and care that addresses immediate concerns and fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We empower our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture is built on pride, passion, and a collective commitment to making a positive difference. Team members are dedicated problem-solvers who bring unique skills and perspectives to a collaborative and supportive environment. A career at Optima MMG offers the opportunity to be part of a dynamic, forward-thinking organization that encourages continuous learning, professional growth, and access to industry experts and cutting-edge technologies.

About the role

The Street Outreach Supervisor develops and implements strategic community outreach initiatives to identify, engage, and enroll eligible members in the Enhanced Care Management (ECM) and Community Supports (CS) programs. This role requires strong leadership, community relationship-building, and the ability to work independently while meeting measurable performance targets.

Supervisory Responsibilities

• Effectively supervise a team of community outreach representatives, ensuring productivity goals are met.
• Assist with progressive discipline documentation and meetings as needed.
• Supervise timecards for staff as needed.

Responsibilities

• Identify and establish relationships with key community locations, including homeless shelters, community health centers, social service agencies, libraries, food banks, and other high-need areas.
• Identify areas with high concentrations of unhoused populations who would benefit from the ECM and CS programs, including encampments, transit hubs, service corridors, and other gathering locations.
• Develop and implement regular visiting schedules for identified locations with potential ECM and CS program participants.
• Develop and maintain a comprehensive mapping system of outreach locations and community resources.
• Build partnerships with community-based organizations, healthcare providers, and social service agencies.
• Facilitate enrollment processes and ensure proper documentation and consent procedures.
• Collaborate closely with direct manager to align outreach strategies with organizational goals.
• Meet established daily, weekly, and monthly enrollment targets and performance metrics.
• Track and analyze outreach data to identify trends and opportunities for improvement.
• Prepare daily, weekly, and monthly reports on outreach activities, enrollment numbers, and community engagement outcomes.
• Develop strategies to address performance gaps and optimize outreach effectiveness.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required; Bachelor’s degree in Social Work, Public Health, Healthcare Administration, or related field preferred.
• Minimum 2 years of experience in community outreach, case management, or healthcare program coordination.
• Previous supervisory or leadership experience required.
• Experience working with vulnerable populations, including individuals experiencing homelessness, mental health challenges, or substance use disorders.
• Strong understanding of social determinants of health.
• Experience with ECM / CS and CalAIM preferred.

Skills

• Strong interpersonal and communication skills with ability to engage diverse populations.
• Excellent organizational and time management abilities.
• Proficiency in data collection, analysis, and reporting.
• Knowledge of community resources and social services.
• Cultural competency and sensitivity when working with diverse communities.
• Ability to work independently and manage multiple priorities.
• Valid California driver’s license and reliable transportation.
• Bilingual capabilities (English/Spanish) strongly preferred.
• Knowledge of healthcare regulations including HIPAA compliance requirements.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• May require occasional travel between facilities.
• Ability to work in various community settings, including outdoor environments.
• Walking and standing for extended periods during outreach activities.
• Ability to travel throughout the general areas around the community.

Pay

$29 USD - $32.50 USD per hour

Benefits

Full-time employees are eligible for the following benefits after 60 days of employment:

• Medical, Dental, & Vision Benefits with various insurance options for you and your family.
• Short & Long-Term Disability Benefits.
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans.
• Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• 401(K) (effective after 1 year of employment).
• Paid Vacation and Sick Leave.
• Paid Holidays.
• Employee Referral Program.
• Company Discount Program for everyday expenses and memberships.