Street Outreach Advisor

About the role

Our Street Outreach Advisors work directly in the community to connect individuals with the care and support services that improve health and stability. Through in-person outreach and strong partnerships with community-based organizations, they help create reliable referral pathways across healthcare, behavioral health, housing, and other essential supports.

Responsibilities

• Identify and prioritize community-based organizations across more than 100 categories within assigned local markets
• Build and maintain referral-generating partnerships that support access to Enhanced Care Management, Community Supports, Behavioral Health, Street Medicine, and Case Health Worker services
• Take ownership of an outreach territory by developing and sustaining partner relationships that produce ongoing referrals
• Spend the majority of the workweek in the field meeting with potential partners and engaging the community through in-person outreach
• Identify individuals who may benefit from PHG services and facilitate warm referrals or enrollments through direct engagement
• Balance relationship building with consistent follow-through to support steady referral activity
• Accurately document outreach activity, referrals, and partnerships in CRM tools
• Coordinate with internal care teams to ensure referrals are tracked and closed-loop
• Share observations and insights from the field to inform outreach strategy and improvement

Requirements

• Experience in community outreach, public health, social services, healthcare navigation, or similar field-based work
• Comfort working independently in a fast-paced, community-facing environment
• Strong organizational skills and comfort using mobile tools and CRM systems
• Valid California Driver's License and active auto insurance meeting CA requirements
• Reliable personal vehicle for daily work use
• Successful completion of background check (including MVR)

Qualifications

• Reliable personal vehicle for daily work use
• Must be able to travel up to 60-70% within the county to conduct in person visits
• Must successfully complete a Testlify skills assessment
• Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend)
• Must have effective Time Management skills
• Must have internet speed of - 300+ mbps download and 25+mbps upload
• Must be proficient in technology, including documentation systems, case management platforms, and communication tools

Skills

• Effective Time Management
• Technology Proficiency

Benefits

• Time Off & Leave
• Holidays
• Volunteer time
• Bereavement
• Health & Wellness
• Medical coverage
• FSAs or other wellness benefits
• Disability and EAP
• Financial & Professional 401(k)
• Stipends
• Professional Development
• Culture & Perks
• Employee discounts
• Team events
• Growth opportunities

Pay

$23-$25 per hour

Schedule

Full-Time