Strategy Development Analyst

About the role

LeadsOnline is seeking a Strategy Development Analyst to support our customer-facing organization, focusing on Training & Knowledge, Customer Support, and Customer Success. This role will leverage data analysis to optimize operational processes, enhance KPI visibility, and drive data-driven decision-making.

Responsibilities

• Analytical Decision Support
• Execute ad hoc and recurring analyses to support decision-making across the Customer Organization
• Translate business questions into structured analyses (e.g., onboarding capacity, workload distribution, training throughput, engagement patterns)
• Prepare clear, executive-ready summaries, visuals, and recommendations for leadership review
• Partner closely with the Chief Customer Officer (CCO) to refine analytical framing and outputs

Qualifications

• Must be a US Citizen
• Bachelor's degree in mathematics, economics, statistics, or another equivalent field
• 3+ years of relevant experience in consulting, analytics, finance, operations, or a related field
• Experience supporting customer-facing, services, SaaS, or scaled operations environments preferred
• Background in analytics-driven decision support rather than pure BI or tool administration
• Experience leveraging AI-enabled tools to enhance analysis reporting, accuracy, and data-driven decision making and translating the information for actionable recommendations
• Strong dashboarding and reporting skills (Power BI preferred, Tableau acceptable)
• Microsoft SQL experience
• Advanced Excel proficiency
• Strong analytical problem-solving skills, including structuring ambiguous questions and synthesizing insights
• Clear written and verbal communication skills for leadership audiences
• Execution-oriented, analytical, and detail-conscious
• Ability to collaborate with senior leaders, tenured team members and subject-matter experts
• Motivated to grow and extend the role into greater strategic responsibility over time