Strategic Technical Success Manager

About Our Client:The organization operates within the DevOps software industry, addressing challenges in software delivery management. It serves thousands of customers, including a significant portion of the Fortune 100, by providing solutions that manage, accelerate, and secure software delivery from code to production. About the Opportunity:The STRATEGIC TECHNICAL SUCCESS MANAGER will lead the end-to-end customer journey, driving adoption and value realization of the platform. This role acts as a technical advisor and customer advocate, collaborating across teams to align success plans with business goals and ensuring customer satisfaction and retention. Responsibilities:Oversee customer adoption and value realization of multiple products.Collaborate with sales, product, engineering, support, and training teams.Serve as a trusted technical advisor with deep product knowledge.Engage senior customer stakeholders and develop internal customer champions.Conduct business reviews demonstrating ROI and monitor customer health.Utilize CRM and case management tools to track success metrics. Requirements:Customer-facing experience including crisis and priority management.BS or equivalent in Computer Science or Computer Engineering.4+ years as a Customer Success Manager or Technical Account Manager in enterprise software.Experience supporting international enterprise customers.Strong analytical, problem-solving, and interpersonal skills.Proficient English communication skills.Willingness to work occasional weekends and holidays.2+ years programming experience in Java or similar languages.Understanding of dockerized applications; Kubernetes experience is a plus.Familiarity with Continuous Deployment and Delivery tools preferred.Experience with software architecture and product development is a plus.Knowledge of Continuous Integration tools is advantageous.Strong desire to learn continuously. Pay Range and Compensation Package:Base salary range between $125,000 to $140,000, dependent on skills, qualifications, experience, and location.Includes an equity package of restricted stock units (RSU).Eligibility to participate in the Employee Stock Purchase Plan. Benefits & Perks:Medical insuranceDental insuranceVision insuranceRetirement plan Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.