Strategic Sales Representative

About the role

Manage and grow relationships within an assigned portfolio of industrial customer accounts, developing and executing account growth strategies to increase share-of-wallet and customer retention.

Responsibilities

• Proactively engage existing and prospective customers through phone, email, video conferencing, and periodic in-person visits.
• Identify, qualify, and pursue opportunities for regulators, control valves, isolation valves, actuators, and related services.
• Establish credibility and build trusted advisor relationships with key customer stakeholders.
• Uncover customer needs, identify potential roadblocks, and develop solutions that drive customer value and business growth.
• Collaborate with outside sales personnel, application engineers, service teams, and operations personnel to deliver customer solutions.
• Follow up on quotations, proposals, and open opportunities to maximize sales conversion.
• Develop strong product, application, and industry knowledge to effectively support customer requirements.
• Utilize Salesforce and other business tools to manage opportunities, customer activities, and sales processes.
• Provide timely responses to customer requests and maintain a high level of customer satisfaction.
• Assist in developing pricing strategies and recommendations to support business objectives.
• Maintain accurate records, activity reports, and sales forecasts.
• Follow all company safety policies and procedures.

Requirements

• BS/BA degree; engineering or associated technical degree preferred.
• A minimum of 1-3 years proven inside sales experience, including selling products and/or services via phone or email, converting prospects remotely, and managing multiple high-touch transactions.
• Experience with sizing and selecting control valves, regulators, isolation valves, or actuators is strongly preferred.

Skills

• Strong desire to grow business and exceed performance objectives.
• Strategic thinker capable of identifying customer trends, opportunities, and competitive threats.
• Strong relationship-building and customer engagement skills.
• Excellent communication and presentation abilities.
• Effective prospecting and opportunity development skills.
• Ability to balance customer retention activities with growth initiatives.
• Strong problem-solving and consultative selling skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and follow-through skills.
• Self-motivated with a high level of accountability and initiative.
• Comfortable discussing technical products and applications with engineering, operations, procurement, and maintenance personnel.

What success looks like

• Build long-term customer relationships that create loyalty and preference.
• Consistently identify and develop new sales opportunities.
• Drive growth within existing customer accounts.
• Act as a trusted resource for customers and internal stakeholders.
• Balance strategic account development with day-to-day customer support responsibilities.
• Demonstrate initiative, curiosity, and a passion for winning business.