Strategic Sales Director, Agentforce Operations

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Salesforce is the #1 AI CRM, where humans and AI agents collaborate to drive customer success. This role is part of Agentforce Operations, a fast-paced, innovative team focused on selling cutting-edge products that automate complex operational workflows and deliver trusted, human-like reasoning at scale.

About the role

As a Strategic Sales Director within Agentforce Operations, you will formulate and execute a scalable sales strategy targeting a designated vertical. Your focus will be on penetrating Salesforce’s existing customer base and attracting new customers to drive growth by helping organizations scale operational capacity, reduce manual bottlenecks, and maximize ROI through autonomous agents.

Responsibilities

• Prospect, generate pipeline, and attain revenue targets for the Agentforce Operations product suite.
• Navigate medium to long sales cycles for strategic, high-value AI transformation deals.
• Ensure customer satisfaction and successful deployment models for early adopters and expansion customers.
• Develop strong internal and customer relationships to create win-win AI adoption opportunities.
• Clearly communicate the value of Agentforce Operations to business leaders.
• Drive revenue growth by closing new business and expanding existing accounts within your vertical.
• Develop and execute sales campaigns targeting operational transformation, digital labor strategies, and AI automation.
• Generate and qualify leads, manage a robust pipeline, and assist core Account Executives in closing strategic enterprise AI deals.
• Engage with stakeholders across Operations, IT, Customer Experience, and C-suite leadership to understand business challenges and develop tailored, outcome-based AI solutions.
• Maintain accurate sales forecasting and CRM updates.
• Collaborate with solution engineers, AI specialists, marketing, and customer success teams to provide a seamless end-to-end client experience.

Qualifications

• Deep industry expertise and experience within one of the following industries: Automobile, Healthcare/Life Sciences, Financial Services, Energy, Consumer Goods, or Technology.
• 8+ years of quota-carrying enterprise software or technology sales experience, ideally in SaaS, Conversational AI, RPA/Automation, Business Process Automation (BPA), or Cloud Enterprise Solutions.
• Excellent presentation skills, especially for a C-suite audience.
• Experience in selling with AEs across the Salesforce ecosystem to generate new logos and expand existing Salesforce footprint.
• Proven experience in solution selling, value-based selling, and demonstrating AI/automation ROI to multiple stakeholders.
• Strong knowledge of AI technologies, LLMs, autonomous agent architectures, and data orchestration platforms (e.g., Salesforce Data Cloud, MuleSoft).
• Familiarity with enterprise operational workflows, API ecosystems, and compliance/security frameworks for AI is a plus.
• Bachelor’s degree strongly preferred.

Skills

• Strong consultative selling skills with a track record of exceeding sales goals in emerging technology sectors.
• Proven ability to navigate complex, multi-stakeholder sales processes involving both IT and Business Unit leaders.
• Competitive spirit, resourcefulness, and a passion for solving complex operational problems with AI.
• Business acumen to articulate the tangible ROI of shifting from manual workflows to autonomous digital workers.
• Skilled in objection handling (especially around AI trust, data security, and governance), negotiation, and closing high-value deals.
• Ability to collaborate cross-functionally and act as a trusted advisor on digital transformation.
• Knowledge of competitors in the AI agent, RPA, and automation space (e.g., Microsoft Copilot, UiPath, OpenAI enterprise solutions).

Pay

The typical base salary range for this position is $157,640 - $244,510 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $173,460 - $269,080 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable.

Benefits

• Time off programs, including paid parental leave.
• Medical, dental, vision, and mental health support.
• Life and disability insurance.
• 401(k) and an employee stock purchasing program.