Strategic Resolution Group, Senior Technical Specialist Claim Professional

Who Are We?

We are dedicated to taking care of our customers, our communities, and each other. For over 170 years, we have been recognized as one of the best property casualty insurers in the industry. Join us to be part of a collaborative culture that values innovation.

Compensation Overview

The annual base salary range for this position varies based on national market rates and is determined by a combination of factors including the scope, complexity, and location of the role; the candidate's skills, education, training, credentials, and experience; and other conditions of employment. Employees are also eligible for performance-based cash incentive awards as part of our comprehensive compensation and benefits program.

What Is the Opportunity?

We are seeking a motivated and enthusiastic team player with industry experience to join our Strategic Resolution Group Claim team as a Senior Technical Specialist. This role handles complex toxic tort, latent injury, sexual misconduct, environmental claims, and/or excess claims that present significant financial exposures. You will manage challenging large exposure claims, develop strategies to resolve them efficiently, and provide technical guidance to junior employees.

What Will You Do?

• In the handling of large exposure claims, your responsibilities may include:
• Coverage Research and Analysis – Research policies and analyze coverage. Apply legal concepts in applicable jurisdictions. Prepare coverage recommendations and present to management. Communicate coverage positions effectively to policyholders or their representatives.
• Liability Investigation and Analysis – Conduct thorough investigations and analyses to determine liability. Evaluate damages and recommend appropriate courses of action based on legal concepts in jurisdiction.
• Litigation Management – Develop and execute strategic plans for file management, including research and recommendations for counsel, litigation strategies, loss adjustment expenses, expert engagement, and settlement terms. Manage files and accounts with critical and strategic thinking. Attend meetings with counsel, settlement conferences, mediations, and trials.
• Account Management – Apply in-depth knowledge and understanding of assigned accounts. Maintain effective working relationships with other account contacts. Ensure consistent handling of claims and settlement agreements. Coordinate and align actions on assigned accounts. Lead meetings, presentations, and negotiations with other account contacts.
• Financial Analysis – Estimate financial exposures on individual claims and accounts. Develop budgets and financial analyses. Maintain appropriate defense and indemnity estimates.
• File Maintenance and Administrative Compliance – Maintain well-documented and organized claim files. Stay proficient in SRG claim systems and databases. Adhere to applicable requirements for data accuracy. Efficiently manage file inventory.
• Coaching – Train, mentor, coach, and interview junior employees.
• Project Leadership – Lead or represent the unit/office on special projects as requested by management.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Education & Work Experience: Bachelor’s degree. 5+ years of experience in toxic tort, latent injury, environmental claim and coverage determination.
• Job Specific or Technical Competencies: Analytical Thinking, Communication, Judgment & Decision-Making, Teamwork, Accountability, Customer Focus, Relationship Management, Business Perspective, Knowledge of Regulatory and Claim Environments, Planning & Organizing, Technology, Working Independently, Application of Departmental Practices & Procedures, Licensing.

What is a Must Have?

• High School Diploma or GED.
• 3 years experience in environmental claim and coverage determination or in handling severe, highly complex liability claims and litigation, or comparable claim litigation or legal experience, OR 3 years of bodily injury or property damage claim handling experience or comparable claim litigation or legal experience plus 1 year of SRG experience.
• Licensing: Acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and ongoing education credits must be obtained as mandated.

What is in It for You?

• Health Insurance: Eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. The Paying it Forward Savings Program allows you to contribute to your 401(k) while making payments toward your student loans. The Pension Plan is 100% funded by Travelers.
• Paid Time Off: Minimum of 20 days annually, plus nine paid company holidays.
• Wellness Program: Tools, discounts, and resources to support your wellness goals and caregiving needs. Free professional counseling services, health coaching, and other resources for mental health support are available.
• Volunteer Encouragement: We encourage our employees to get involved in community service through our Matching Gift and Volunteer Rewards program.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

Compliance

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs, please visit here.