Strategic Relationship Leader, Construction, Commercial Insurance, West Region

Key Responsibilities

• Serve as the primary relationship strategist for a portfolio of large, high-value customers and prospects.
• Build and maintain trusted relationships with C-suite executives, risk managers, brokers, and key decision-makers.
• Develop and execute customer engagement strategies that drive retention, profitability, and long-term growth.
• Identify opportunities to expand Zurich's solutions and capabilities across domestic and global operations.
• Lead executive business reviews, stewardship meetings, and strategic planning sessions for key customers.
• Partner with underwriting, claims, risk engineering, service, and distribution teams to deliver an exceptional customer experience.
• Create compelling value propositions that align Zurich's capabilities with customer business objectives.
• Leverage market insights, customer intelligence, and analytics to identify opportunities and strengthen account strategies.
• Cook up internal resources and leadership engagement to ensure seamless execution and delivery.
• Travel as needed to support customer relationships and business objectives.

Basic Qualifications

• Bachelor’s Degree and 8 or more years of experience in the Relationship Management area OR
• High School Diploma or Equivalent and 10 or more years of experience in the Relationship Management area AND
• Experience managing and growing profitable external customer relationships
• Demonstrated success developing and executing strategic business plans
• Strong communication, influencing, and relationship-building skills
• Significant Commercial Insurance Construction experience