Strategic Relationship Leader, Construction, Commercial Insurance, West Region
About the role
Zurich North America is seeking a highly influential Strategic Relationship Leader to join our Customer Relationship Management team in the West Region. The position will focus on Construction business and offers the opportunity to work closely with our Construction and Specialty senior leaders, strategic customers, and broker partners across Zurich's important growth markets. In this high-visibility role, you will partner with senior executives, brokers, and key stakeholders to strengthen customer partnerships, identify growth opportunities, and deliver innovative risk solutions that create long-term value. You will work across Zurich's underwriting, claims, risk engineering, and service teams to help shape customer strategy, drive retention, and accelerate profitable growth. We are looking for a leader who enjoys building executive-level relationships, influencing outcomes, and bringing people together to solve complex challenges. This position reports to the Head of Customer Relationship Management and supports strategic Construction customers throughout the West Region. Preferred locations include Denver, Los Angeles, San Francisco, Irvine, Phoenix, Seattle, though candidates located elsewhere within the West Region may be considered.
- San Francisco
- Dallas
- Denver
- Irvine
- Los Angeles
- Phoenix
- Rocky Hill
- Sacramento
- Scottsdale
- Seattle
- Walnut Creek
- Woodland Hills
Responsibilities
- Serve as the primary relationship strategist for a portfolio of large, high-value customers and prospects.
- Build and maintain trusted relationships with C-suite executives, risk managers, brokers, and key decision-makers.
- Develop and execute customer engagement strategies that drive retention, profitability, and long-term growth.
- Identify opportunities to expand Zurich's solutions and capabilities across domestic and global operations.
- Lead executive business reviews, stewardship meetings, and strategic planning sessions for key customers.
- Partner with underwriting, claims, risk engineering, service, and distribution teams to deliver an exceptional customer experience.
- Create