Strategic Program Manager

About the Role

The Strategic Program Manager serves as a strategic execution partner, reporting to the General Manager of Grand Hyatt Scottsdale. This hands-on role translates the hotel's priorities—particularly CAPEX, operational improvement, owner commitments, and corporate initiatives—into an integrated plan with clear outcomes, accountable owners, milestones, and decision points. The position sits at the intersection of strategy, hotel operations, owner relations, and project management.

What You'll Do

• Translate hotel, owner, Hyatt, and corporate priorities into a focused property agenda; clarify what must be advanced, maintained, delegated, or stopped
• Establish and manage the integrated plan for approved capital projects, including scope, budget, schedule, dependencies, risks, decisions, vendor coordination, and stakeholder communications
• Define outcomes, deliverables, milestones, owners, KPIs, and governance for priority initiatives; maintain a single source of truth in an agreed platform
• Support Business Leads to establish output scope (outcomes, deliverables, schedule, staffing, KPIs, etc.) for high priority organizational initiatives
• Manage issues, risks, and dependencies across the Essentials portfolio of workstreams; anticipate and resolve roadblocks and identify opportunities to maximize shared resources
• Serve as the property connector to Americas and corporate initiatives, translating enterprise programs into property actions and bringing field insight back into program design
• Maintain and optimize internal productivity, communication, and feedback tools (e.g., SharePoint, Teams, Outlook, HyattConnect, Qualtrics, Mural); provide training for all team members
• Identify repetitive work and create practical AI-enabled workflows, reporting, and decision-support tools that improve speed, quality, and capacity while respecting company policies
• Work with organization leaders and change management specialists to develop change management strategy and execute change management and communication campaigns
• Demonstrate a commitment to Hyatt core values

Experience & Qualifications

• 2+ years of experience in management consulting, strategy, business operations, finance, or a related field
• Demonstrated experience solving complex problems through structured analysis and developing actionable recommendations
• Strong analytical and communication skills, with the ability to synthesize information and present clear conclusions
• Experience working effectively across teams and managing multiple priorities
• Hospitality or travel industry experience preferred, but not required
• 4-year college degree
• Highly proficient in different AI capabilities, Excel, PowerPoint, and other project management software

Benefits

• Opportunities to work around the world with Hyatt Hotels and Resorts
• Discounted & complimentary hotel room nights
• Free employee meals in our employee dining hall
• Free covered parking
• Medical, dental, and vision insurance (full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Tuition/wellness reimbursement, up to $1,000 a year
• Employee stock purchase plan
• Discounts at various retailers—Apple, AT&T, Verizon, Headspace, and many more