Strategic Partnership Specialist (Customer Care)
About the role
Recycle Track Systems (RTS) is committed to evolving the waste industry through technology, data analytics, sustainability expertise, and operational excellence. The platform uses sensors, GPS tracking, and partner haulers to provide waste management and recycling services while tracking materials from source to recycling and composting facilities. Sustainability experts analyze platform data to help customers improve waste management and recycling efforts, working toward a circular economy where waste becomes a component material for other products.
This position takes a customer and hauling partner approach, excelling in client support, account management, procurement, and processing service requests. The role manages the entire customer life cycle to ensure business retention, oversees a book of business to establish long-term partnerships and improve profit margins, and leverages strategic thinking and data analysis to implement predictive solutions that enhance sustainability and elevate the customer and vendor experience.
Responsibilities
- Effectively manage and grow Book of Business in the Strategic Partnership Team
- Ensure retention metrics and customers remain under long-term contracts
- Generate new opportunities within existing customer network for new sites and additional services
- Attend sales meetings and conduct business reviews with Key Accounts regularly
- Ensure daily use of CRM for customer activities and sales pipeline management
- Monitor customer activity and proactively recommend service changes or solutions
- Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city bylaws, and regulations to set and meet waste and recycling goals
- Work with the Sustainability department on waste auditing, diversion reporting, and other complex services
- Attend and present at client meetings, company functions, and networking events
- Execute service requests directly with hauling partners (extra pickups, temporary bins, roll-off haul requests)
- Other duties or projects as requested
Requirements
- 2+ years experience in Account Management, procurement negotiations, and/or customer success
- Previous experience in the waste and recycling industry
- Bachelor degree or equivalent
- Excellent verbal and written communication skills
- Strong task prioritization and multi-tasking ability with minimal supervision
- Willingness to accept responsibility for results
- Self-driven with ability to effectively prioritize and execute tasks
- Ability to work in a team environment while delivering independent results
- High degree of knowledge of service industry preferred
- Experience with robust ERP systems (Microsoft Dynamics, Oracle, SAP, or NetSuite)
Qualifications
- Previous experience in business analysis & diversion
- Fluency in other languages
Skills
- Independent problem-solving within a team environment
- Flexibility and openness to change as the business expands
- Willingness to contribute innovative thoughts and ideas
- Adaptability across account management, procurement, and client support domains
Schedule
Rotating weekend schedule required. Flexibility and consistency are important to support both customer and operational needs. This position is remote and available to candidates residing in: Connecticut, Florida, Georgia, Indiana, Kansas, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Tennessee, and Virginia.
Benefits
- Medical, Dental, Vision, Life Insurance, and Short-Term Disability
- Paid Vacation, Holidays, and Sick Days
- Additional educational opportunities and training available at management approval
Pay
26.44 – 28.84 USD per hour (US)