Strategic Partner Manager II

Role Description

The Account Manager is responsible for delivering best-in-class client experiences when working with The Collective. The Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Account Manager will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans.

Key Responsibilities

• Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer
• Identify upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and work in collaboration with Client Partner counterpart to deliver holistic client plans
• Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network
• Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking
• Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns
• Support and collaborate with merchandizing partners
• Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service
• Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions
• Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership
• Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets
• Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome
• Monitor and report on key metrics in-flight as relevant to keep customer up to date on the over value of their media investment
• Continuously monitor, learn and develop knowledge of retail media landscape

Qualifications

• BS/BA Degree
• 4-5 years of Account Management Experience
• Microsoft office suite with emphasis on Excel. Ability to analyze data is required
• Exceptional organization and process development skills
• Strong ability to story tell with data
• Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP Level
• Excellent verbal and written communication skills for both internal and external clients
• Positive, people orientated and energetic attitude with willingness to learn
• Strong collaboration and strategic skill sets based on previous experience
• Working knowledge of Salesforce is strongly preferred