Strategic Operations Leader

Responsibilities

• Spend up to 3 to 5 days per week in the field, with approximately 50% field support and 50% program administration
• Conduct customer site visits to Nationalease member locations and fleet headquarters to support program execution and identify cost-savings opportunities
• Serve as backup to the SAL for PFAC customers when applicable
• Build and maintain strong, trusted relationships with assigned fleets, Nationalease members, CORCENTRIC PFAC, and key decision-makers
• Participate in Nationalease events (3–5 per year) as a Bridgestone representative
• Drive annual growth in Bridgestone, Bandag, TBR, retread, and Fleet Care adoption
• Promote new products and solutions aligned with fleet performance and cost objectives
• Create and deliver formal presentations and conduct - at a minimum - annual business reviews with fleets and with NL HQ when applicable
• Collect and report competitive TBR and retread market intelligence
• Implement the Cost Avoidance Journey Strategy to improve fleet economics
• Manage and analyze cost performance metrics, including:
• Tire cost per mile
• Tire cost per unit
• Tire cost as a percentage of revenue
• Warranty capture and rebill opportunities
• Apply GEMBA practices to evaluate real-world product performance and operational effectiveness
• Establish, maintain, and audit fleet Tire Policies for Nationalease members and PFAC fleets
• Ensure compliance with Strategic Account and Nationalease program requirements
• Audit dealer locations, yard surveys, and field activity to identify risks and resolve issues quickly
• Partner with servicing dealers and local dealer representatives to maximize program execution, education, and sell-out
• Leverage Customer Service Managers (CSMs) for day-to-day field support
• Utilize Bridgestone IT tools and platforms (e.g., BASys Manufacturing, BASys Fleet Inventory, ToolBox Yard Survey, Performance Tracker) to improve efficiency and deliver cost savings
• Document all customer engagement and activity within CRM systems
• Serve as liaison between fleets, dealers, Bridgestone shared services, and CORCENTRIC / Nationalease support teams
• Support account administration / maintenance with Customer Master, pricing (TBR Pricing), billing resolution (Billing Services), tax documentation (US TAX), and service issue escalation

Qualifications

• Bachelor’s degree in business, management, sales, or a related field or equivalent relevant experience
• At least 5 years of commercial truck tire and dealer field experience, with the ability to influence dealer strategy and operations
• Prior experience in field sales, technical support, account management, operations, or financial analysis within the commercial tire industry
• Working knowledge of fleet tire management concepts and KPIs
• Above average proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Basic P&L literacy
• Demonstrated ability to deliver results, manage complex accounts, and influence cross-functional partners
• Excellent analytical, communication, and presentation skills
• Self-motivated, structured, and comfortable working independently in a field-based role
• Mechanical aptitude and basic truck tire or maintenance knowledge
• Experience training customers or internal partners

Desired Requirements

• Willingness to travel up to 50% nationally (approximately every other week)
• Proximity to Bridgestone Americas Headquarters – Nashville, TN, preferred (not required)
• Ability to clearly articulate and lead the Cost Avoidance Journey Strategy
• Working knowledge of PDCA methodology and 5-Why / root-cause analysis