Strategic Customer Success Manager
About the role
As a Strategic Customer Success Manager, you are the “air traffic controller” for our largest accounts, the strategic owner of the customer relationship, orchestrating everyone who touches the account and making sure the customer always knows the business impact SqlDBM is delivering. You’ll build deep, trusted relationships with senior data leaders, translate the technical work happening in the account into business outcomes that resonate with executives, and proactively identify ways for the customer to expand their use of SqlDBM. You’ll partner closely with a dedicated Data Modeling Engineer (Technical CSM) who owns the technical relationship, and with your AE who owns all sales conversations. Your role is to surface and shape opportunities; the AE closes them.
Qualifications
- 5+ years in Customer Success, Account Management, or Consulting within enterprise SaaS.
- Experience managing large-scale Fortune 1000 accounts with complex data ecosystems.
- Exceptional relationship management, communication, and strategic problem-solving skills.
- Proven ability to drive strategic renewals, expansion revenue, and customer advocacy.
- Working understanding of the modern data stack, cloud architectures (Snowflake, Databricks, etc.), and data modeling concepts, sufficient to be a credible partner to senior data leaders and to your paired Technical CSM. Hands-on technical depth is not required for this role.
- Demonstrated ability to operate as the strategic owner of an account in a paired model, orchestrating technical, sales, and product partners rather than carrying technical work yourself.
- Strong track record of translating technical or product work into executive-level business outcomes (e.g., presenting ROI, QBR business cases, value realization stories to senior stakeholders).
- Experience proactively surfacing expansion opportunities for an AE or sales partner to close, including building the relationships and business case that make those opportunities credible.
- Comfort with a clear handoff line on sales: you create and shape opportunity; the AE owns commercial conversations and closing.
- Prior experience in a Strategic Account Manager or Enterprise CSM role at a data, analytics, or infrastructure SaaS company.
- Experience leading executive business reviews with Fortune 1000 data leaders.