Strategic Customer Success Manager
About the role
The role involves partnering with frontier AI model creators to ensure the success of their research initiatives, human data/feedback programs, and quality assurance benchmarks. You will serve as a trusted advisor, translating research and business objectives into actionable strategies for Prolific’s platform and services to achieve breakthrough value.
Responsibilities
- Partner with frontier AI model creators to ensure the success of their research initiatives, human data/feedback programs, and quality assurance benchmarks
- Serve as a trusted advisor—translating research and business objectives into actionable strategies for Prolific’s platform and services to achieve
- Lead business reviews and executive engagements with clients, building case studies and advocacy stories that highlight how Prolific is driving frontier AI research for them
- Drive continuous improvement of success playbooks, processes, and customer-facing resources, replicating best practices in usage-based models and research workflows
- Spending time face-to-face with customers and with peers in the San Francisco office—collaborating, learning, and growing together in service of shared outcomes
Requirements
- 6+ years in a customer-facing strategic or enterprise customer success (and/or leadership) role, ideally in a business where value is aligned with increased consumption
- Experience developing strategic success plans and orchestrating cross-functional dynamics to drive positive outcomes with customers
- Operational rigor and experience forecasting consumption to identify opportunities, mitigate risk, and measure growth
- Demonstrated success with navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship
- Strong business acumen and ability to interface with senior customer stakeholders (C-Suite, VP, research leads) as well as technical teams (engineers, data scientists, product owners)
- Fundamental understanding of AI, machine learning, LLMs, or similar concepts—enough to speak credibly about research use cases and value levers
- Desire to play an influential role in a rapidly growing, innovative business—contributing, sharing ideas and expertise, and helping elevate the team around you
Qualifications
- Desired fundamental understanding of AI, machine learning, LLMs, or similar concepts—enough to speak credibly about research use cases and value levers
Skills
- Strong communication and interpersonal skills
- Ability to build strong relationships with senior executives and technical teams
- Experience with project management and customer success methodologies
- Knowledge of AI and machine learning concepts
Benefits
Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture. Links to more information on Prolific Benefits External Handbook Website YouTube Privacy Statement
Pay
For pay transparency, the base salary range for this full-time role in San Francisco or New York is $180,000 - $240,000 per annum.
Schedule
Remote working within our impactful, mission-driven culture.