Strategic Customer Product Architect

About the role

The Strategic Customer Product Architect works closely with Sales, Solutions Engineering, Product Management, Design Engineering, and Design, Engineering & Construction teams, as well as key customers, to develop scalable, customer-aligned infrastructure solutions for data center environments.

Responsibilities

• Lead technical discovery sessions with customers to understand infrastructure requirements, performance objectives, and design constraints.
• Translate customer requirements into scalable, efficient, and standardized MEP infrastructure solutions for data center environments.
• Develop and review conceptual layouts, Basis of Design (BoD) documents, technical narratives, and customer solution packages.
• Serve as a trusted technical advisor during customer engagements, solution development activities, and design alignment discussions.
• Support complex customer deployments, including hyperscale, high-density, and build-to-suit infrastructure solutions.
• Create, maintain, and enhance a library of pre-planned customer-specific design packages for single-site and multi-campus deployments.
• Partner with Sales and Solutions Engineering teams to support strategic pursuits, customer proposals, and solution development initiatives.
• Contribute to RFP/RFQ responses, technical proposals, infrastructure narratives, and conceptual planning efforts.
• Provide guidance to internal stakeholders on evolving customer requirements, infrastructure trends, and technical standards.
• Identify opportunities to improve scalability, constructability, operational efficiency, deployment speed, and design standardization.

Requirements

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline, or equivalent combination of education and experience.
• 3–5 years of experience in mission-critical infrastructure, MEP engineering, data center design, or related environments.
• Strong knowledge of data center cooling systems, power distribution, redundancy strategies, and scalable infrastructure architectures.
• Familiarity with industry standards and guidelines, including Uptime Institute Tier Standards, ASHRAE, and TIA-942.
• Understanding of building design considerations such as structural loading, wall and door layouts, floor elevations, plumbing interfaces, security requirements, bracing, and access/egress pathways.
• Experience supporting customer-facing technical engagements and collaborating with cross-functional teams.
• Experience managing external engineering consultants, vendors, or technical service partners.
• Proficiency with AutoCAD and related design tools for creating and modifying facility and infrastructure designs.
• Strong communication, presentation, and stakeholder management skills with the ability to translate complex technical concepts into practical solutions.

Qualifications

• Ability to balance customer requirements, technical feasibility, operational considerations, and commercial objectives.

Skills

• Technical expertise in data center infrastructure, cooling systems, power distribution, and scalability.
• Strong problem-solving and analytical skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple projects and priorities simultaneously.

Benefits

Health and safety, comprehensive benefits package including medical, dental, vision, life and AD&D insurance, 401(k) match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.

Pay

$160,000 - $180,000 annually.

Schedule

N/A