Strategic Construction Success Manager

Who We’re Looking For

We are looking for an experienced Strategic Construction Success Manager to support our top enterprise accounts in a SaaS environment. This is a senior individual contributor role within the CSM team, operating in our Strategic/Enterprise motion. You bring a strong foundation in customer-facing SaaS roles (Customer Success, Implementation, Solutions/Customer Support, or similar) and can build credibility with both executive stakeholders and frontline teams (admins and end users).

Background in construction and/or construction technology is strongly preferred.

What You’ll Be Doing

• Own the success of a portfolio of top Fieldwire customers, supporting complex stakeholder structures and deployments across multiple teams and projects
• Build relationships with executive sponsors, customer champions, admins, and end users—earning trust through outcomes and day-to-day partnership
• Develop and execute customer success plans aligned to customer initiatives, operational goals, and measurable outcomes
• Support and lead business reviews and success check-ins, communicating value, adoption progress, risks, and opportunities to both executive stakeholders and frontline teams (admins and end users)
• Guide customers through deployments, workflow standardization, and change management, including end-user enablement and training at scale
• Work alongside GTM partners (Sales/Account Management, Solutions/Implementation, Support, and Product) to drive renewals and expansion—identifying growth opportunities and partnering with account teams to action them
• Monitor customer health, usage patterns, and engagement signals to proactively drive adoption and reduce risk
• Serve as an escalation point for Strategic/Enterprise customers, coordinating internal teams to resolve issues and improve the customer experience
• Represent the voice of the customer internally by sharing themes, use cases, and feedback with Product and cross-functional partners
• Contribute to evolving Fieldwire’s Strategic/Enterprise customer success playbooks and best practices as the program scales

At Fieldwire

• The field-first construction platform for less busywork and more building
• Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform
• It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish
• Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions

Why Fieldwire?

As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job.

Compensation

The estimated pay ranges for this role are as follows: $113,400-$138,600. The salary range represents the low and high end of the salary range for this job in the US. Minimums and Maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary you may be eligible for a corporate bonus which can range up to 30%.

Where is the job located?

This role is based remotely within the United States.