Strategic Communications Coordinator

Essential Functions

• Support planning and logistics for internal meetings and events such as Leadership Meetings, Town Halls, Table Talks, recognition programs, wellness campaigns, and giving initiatives.
• Aid in the development and distribution of internal communications, including employee newsletters, MetroNet content, digital signage, print collateral, and special announcements.
• Draft, edit, and format content for MetroNet (SharePoint) and other internal platforms to keep employees informed and engaged.
• Maintain project timelines, archives, and records for internal communications initiatives.
• Provide administrative and project support for purchasing, printing, and production workflows.

External Communications and Marketing Support

• Draft press releases, media advisories, talking points, and background materials in coordination with the Communications Supervisor and Director of Communications.
• Aid in managing Metro’s website content, including posting news updates, blogs, service alerts, landing pages, and campaign pages using the content management system.
• Support development and execution of social media strategies by drafting posts, scheduling content, monitoring engagement, compiling analytics reports, and collaborating with Customer Care to address customer questions and concerns.
• Help maintain content calendars for external campaigns, promotions, service changes, and community events.
• Support photo, video, and creative asset collection for use in digital and print channels.

Administrative and Project Support

• Track project deliverables and deadlines to ensure assignments are completed on time and within scope.
• Aid in vendor coordination, proofing print jobs, and managing asset distribution.
• Maintain organized digital filing systems for creative assets, communications templates, and project materials.
• Serve as an Essential Employee to support Metro operations during emergencies or weather-related events.
• Model excellent internal and external customer service, professionalism, and teamwork.

Position Qualifications

• Competency Statements: Communications, Customer Focus, Leadership, Professional Integrity, Proficiency.
• Education: Bachelor’s Degree in Communications, Marketing, Public Relations, Journalism, or a related field.
• Experience: 1 to 3 years of experience in communications, marketing, public relations, or a related role. Experience writing for digital platforms, including websites and social media, preferred.

Skills & Abilities

• Proficiency in Microsoft Office products.
• Working knowledge or ability to learn SharePoint, Canva, SurveyMonkey, website content management systems, and social media scheduling tools.
• Familiarity with AP style guidelines.
• Strong organizational skills and attention to detail.
• Experience with photography and video production and post-production needed.