Strategic Business Ops Program Manager, Workplace Health & Safety (WHS) Strategy

About the role

Join Amazon’s Worldwide Workplace Health & Safety (WHS) team and help define how safety is measured, reported, and communicated at global scale.

Responsibilities

• Lead the end-to-end development of Customer Experience (CX) Safety Business Review, from data intake and validation through narrative integration and publication for VP+ leadership.
• Partner with WHS, CX, BI, Finance, and Operations to ensure data accuracy, metric alignment, and clear linkage to enterprise safety and input goals.
• Own the WHS goal-setting and performance planning process, establishing LT and director-level goals, coordinating quarterly updates, and ensuring alignment with WW Ops priorities and long-range safety objectives.
• Manage the tools and infrastructure that support WHS’s executive document rhythm, including leadership dashboards, centralized document libraries, and standardized templates.
• Develop and maintain SOPs and governance mechanisms that improve quality, consistency, and efficiency across CX Safety reporting, QBRs, LDCC, OP1/OP2, SPS, and cross-functional reviews.
• Identify and surface emerging risks, performance patterns, and leading indicators to inform proactive actions across global operations.
• Ensure alignment across monthly reporting, quarterly business reviews, leadership documents, and planning cycles, maintaining a single source of truth for senior leadership.
• Partner with leadership and Tech/BI teams to automate and enhance reporting workflows, improving efficiency and strengthening how CX Safety insights inform global safety mechanisms.

Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field